Customer Relations Specialist - Retail Growth & Benefits

Big Sandy Superstore; Reynoldsburg (OH); Sur place; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K Plan

ESOP

Paid Time Off

Employee Discount

Stock options plan

Résumé du poste

Big Sandy Superstore is seeking a Customer Relations Specialist to deliver exceptional service in our Reynoldsburg, Ohio retail environment. You will handle warranty issues, product concerns, and order processing to ensure a positive experience for customers.

Key duties include verifying order information, managing payments and financing paperwork, addressing inquiries by phone and at the counter, and maintaining accurate files to support smooth store operations.

Qualifications

• Excellent verbal and written communication skills
• Basic reading and comprehension skills
• Basic numerical reasoning skills

Responsabilités

• Verifies all information related to orders is accurate; identifies and corrects discrepancies.
• Completes all documentation in an accurate and efficient manner and processes information regarding cash balances, deliveries, sales orders, account balances in compliance within corporate guidelines.
• Provides customer service support by answering phones, managing counter inquiries, processing payments, solving customer complaints/questions.
• Completes and processes credit applications, payments and financing paperwork.
• Communicates with internal and external personnel in a professional and timely manner.
• Maintains accurate files and processes in order to maximize productivity.
• Performs clerical support for store staff as needed.
• Other duties as assigned.

Connaissances

Excellent verbal communication

Written communication

Listening skills

Microsoft Office

Organizational skills

Customer service

Formation

High school diploma or equivalent

Outils

Microsoft Office

Description du poste

Big Sandy Superstore is seeking a Customer Relations Specialist to deliver exceptional service in our Reynoldsburg, Ohio retail environment. You will handle warranty issues, product concerns, and order processing to ensure a positive experience for customers.

Key duties include verifying order information, managing payments and financing paperwork, addressing inquiries by phone and at the counter, and maintaining accurate files to support smooth store operations.