Customer Experience & Orders Specialist

Big Sandy Superstore; Fairfield (CA); Hybrid; USD 36,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Life Insurance

401K plan

ESOP

Employee Stock Ownership Program

Employee Stock Option Program

Paid Time Off

Employee Discounts

Wellness resources

Opportunity for advancement

Stock options plan

Job summary

Big Sandy Superstore in California is seeking a Customer Relations Specialist to ensure a smooth shopping experience for every guest. You will handle warranty issues, product concerns, and timely order processing while delivering accurate information and friendly service.

Highlights of the role include verifying orders, processing payments, answering phones, and maintaining organized files. The position offers full-time hours with a benefits package including health, dental, vision, 401(k),

Qualifications

• High school diploma or equivalent required or preferred.
• Prior clerical experience preferred.

Responsibilities

• Verify order information accuracy and correct discrepancies.
• Process documentation and financial records per guidelines.
• Provide phone and counter customer service and handle payments.
• Process credit applications, payments and financing paperwork.
• Communicate with internal and external staff professionally.
• Maintain organized files to maximize productivity.
• Provide clerical support as needed.
• Perform other duties as assigned.

Skills

Verbal & written communication

Organizational skills

Customer service

Reading comprehension

Numerical reasoning

Paperwork accuracy

MS Office knowledge

Education

High school diploma or equivalent

Previous clerical experience

Tools

Microsoft Office

Job description

Big Sandy Superstore in California is seeking a Customer Relations Specialist to ensure a smooth shopping experience for every guest. You will handle warranty issues, product concerns, and timely order processing while delivering accurate information and friendly service.

Highlights of the role include verifying orders, processing payments, answering phones, and maintaining organized files. The position offers full-time hours with a benefits package including health, dental, vision, 401(k),