Customer Success Team Lead, Cybersecurity (Americas)

Check Point Software; Dallas (TX); Presencial; USD 110.000 - 160.000; Jornada completa

Descripción de la vacante

Check Point Software Technologies, recently expanding via acquisition, seeks a Customer Success Team Leader to drive a high-performing Americas group and ensure customers realize value from Cyberint products.

You will oversee onboarding, education, product adoption, expansions and renewals, build strong relationships, influence product direction, and lead process improvements with a focus on customer satisfaction across the region.

Formación

• Minimum of 6 years in a customer-centric role within B2B sectors.
• Comprehensive understanding of the cybersecurity landscape.
• 4+ years of specialized experience as a Customer Success Manager or equivalent in B2B environments.
• 3-4 years of Team Leadership experience.
• Prior experience in account management and/or commercial roles.
• Bi-lingual w/Spanish is considered a distinct advantage.

Responsabilidades

• Manage a team of CSM's across the Americas.
• Oversee onboarding, education, product adoption, expansion, and renewals.
• Serve as the primary liaison for clientele across the Americas, ensuring satisfaction and value realization.
• Champion customers' interests, influencing product direction and enhancements.
• Lead customer engagement initiatives, emphasizing the value proposition of Cyberint's offerings.
• Cultivate enduring relationships with customers from onboarding through journey, fostering business growth.
• Spearhead internal process enhancements tailored to customer requirements.
• Gather and channel customer feedback, reinforcing their voice within Cyberint's framework.

Conocimientos

Customer Success

Team Leadership

Cybersecurity awareness

Bi-lingual Spanish

Educación

Bachelor's degree in Engineering or related field

Descripción del empleo

Check Point Software Technologies, recently expanding via acquisition, seeks a Customer Success Team Leader to drive a high-performing Americas group and ensure customers realize value from Cyberint products.

You will oversee onboarding, education, product adoption, expansions and renewals, build strong relationships, influence product direction, and lead process improvements with a focus on customer satisfaction across the region.