Technical Customer Success Manager (Central US)

Check Point Software Technologies; Kansas City (MO); On-site; USD 90,000 - 130,000; Full time

Job summary

Check Point Software Technologies in the United States seeks a Customer Success professional to accelerate value realization of Check Point's products and services. You will drive customer advocacy, build relationships with senior executives and engineers, and guide adoption across deployments while coordinating with Products, Engineering and Support.

The role emphasizes retention, strategic planning, and cross-sell opportunities within key accounts, requiring strong communication, technical

Qualifications

• A customer-first approach
• 5+ years in Cyber/IT in Customer Success/Pre-Sales/Professional Services/Sales/Technical Services
• Excellent communication skills and ability to foster positive business relationships
• Strong technical skills and orientation
• Experience analyzing and optimizing the existing processes in the Customer Success department
• Highly organized and able to multi-task
• Self-driven and proactive nature
• Patient and active listener
• Ability to work independently in a high-velocity environment
• Willingness to travel abroad from time to time

Responsibilities

• Accelerate the customer's value realization of Check Point's products & services
• Providing top-notch Customer Advocacy - Understand the customer's technical and strategic requirements and liaise with other departments (Products, Engineering, Support) to fulfill those requirements
• Develop and nurture relationships with key customer decision makers (Exec and Engineering)
• Establish and execute upon clear retention goals and process milestones
• Assist and track customers with their ongoing adoption (deployment and usage) of Check Point's products and services
• Identify new opportunities to upsell/cross-sell services and promoting value through customer experience
• Work with implementation partners on strategic accounts and opportunities
• Lead customer-facing account management strategy and planning sessions (QBRs, cadence calls, etc.)
• Detailed understanding of the different contracts to ensure agreement fulfillment
• Crisis management

Job description

Company Description

At Check Point, what you do matters. Every day, we protect over 100,000 organizations worldwide from increasingly sophisticated cyber and AI-driven threats, securing their AI transformation.

Our prevention-first approach safeguards hybrid networks, cloud environments, digital workspaces, and AI systems, stopping attacks before they happen.

This is where innovation meets real-world impact. You'll help customers across industries operate with confidence in a rapidly changing digital world, working alongside smart, curious people who take ownership, challenge assumptions, and solve complex problems.

We're proud to be recognized by TIME, Newsweek, and Forbes for excellence and workplace culture.

What really sets Check Point apart is the opportunity to grow, contribute, and help companies navigate their AI transformation securely.

If you're excited to work at the forefront of AI-driven security on a global scale, this is the place to do it.

Job Description

• Accelerate the customer's value realization of Check Point's products & services
• Providing top-notch Customer Advocacy - Understand the customer's technical and strategic requirements and liaise with other departments (Products, Engineering, Support) to fulfill those requirements
• Develop and nurture relationships with key customer decision makers (Exec and Engineering)
• Establish and execute upon clear retention goals and process milestones
• Assist and track customers with their ongoing adoption (deployment and usage) of Check Point's products and services
• Identify new opportunities to upsell/cross-sell services and promoting value through customer experience
• Work with implementation partners on strategic accounts and opportunities
• Lead customer-facing account management strategy and planning sessions (QBRs, cadence calls, etc.)
• Detailed understanding of the different contracts to ensure agreement fulfillment
• Crisis management

Qualifications

• A customer-first approach
• 5+ years of relevant experience in the Cyber/IT industry in roles of Customer success/Pre-Sales/Professional Services/Sales/Technical Services
• Excellent communication skills and ability to foster positive business relationships
• Strong technical skills and orientation
• Experience analyzing and optimizing the existing processes in the Customer Success department
• Highly organized and able to multi-task
• Self-driven and proactive nature
• Patient and active listener
• Ability to work independently in a high-velocity environment
• Willingness to travel abroad from time to time

What willl you get in return?

• Exposure to exciting and award-winning technologies in the Cyber Security industry
• Opportunity to fulfill your potential by rolling out creative ideas and projects
• Work with and build a long-lasting relationship with a team of brilliant people

Must be eligible to work inthe U.S. without sponsorship from an employer now or in the future.

EOE M/F/Veterans/Disabled

Additional Information

All your information will be kept confidential according to EEO guidelines.