Customer Success Team Lead, Americas (Cybersecurity)

Check-Point-Software-Technologies-2; Dallas (TX); On-site; USD 130,000 - 170,000; Full time

Job summary

Check Point Software Technologies, in collaboration with Cyberint, seeks a Team Leader for ERM Customer Success Americas. You will oversee onboarding, education, product adoption, expansion, and renewals while acting as the main liaison for customers across the Americas.

Lead, mentor, and scale the CS team to maximize value realization. The role requires deep cybersecurity knowledge, 6+ years in customer-centric B2B roles, and 2+ years of team leadership; Spanish is a plus.

Qualifications

• Minimum 6 years in a customer-centric B2B role.
• Strong cybersecurity knowledge.
• 4+ years as a Customer Success Manager or equivalent in B2B.
• 2+ years of team leadership experience.
• Previous account management or commercial experience.
• Spanish language skills are a plus.

Responsibilities

• Lead a team of customer success managers across the Americas.
• Oversee onboarding, education, product adoption, expansion, and renewals.
• Serve as primary liaison for clientele across the Americas.
• Advocate for customers' interests to influence product direction.
• Lead customer engagement initiatives and communicate Cyberint's value proposition.
• Build enduring relationships with customers to foster growth.
• Drive internal process improvements based on customer requirements.
• Capture and relay customer feedback to Cyberint's teams.

Skills

Customer success

Cybersecurity knowledge

Account management

Team leadership

Bilingual Spanish

Education

Bachelor's degree in Engineering or a relevant discipline

Job description

Check Point Software Technologies, in collaboration with Cyberint, seeks a Team Leader for ERM Customer Success Americas. You will oversee onboarding, education, product adoption, expansion, and renewals while acting as the main liaison for customers across the Americas.

Lead, mentor, and scale the CS team to maximize value realization. The role requires deep cybersecurity knowledge, 6+ years in customer-centric B2B roles, and 2+ years of team leadership; Spanish is a plus.