Team Leader, ERM Customer Success Americas

Check Point Software Technologies Ltd.; Dallas, Northern (TX, KY); Hybride; USD 110 000 - 170 000; Plein temps

Résumé du poste

Check Point Software Technologies Ltd. is seeking a Team Leader for ERM Customer Success Americas to guide a multi-country CSM team, oversee onboarding, adoption, expansions and renewals, and act as the primary client liaison across the Americas, driving satisfaction and value realization.

The role requires deep cybersecurity knowledge, leadership experience, and the ability to influence product direction while fostering strong client relationships and growth opportunities.

Qualifications

• Minimum of 6 years in a customer-centric role within B2B sectors.
• Comprehensive understanding of the cybersecurity landscape.
• 4+ years of specialized experience as a Customer Success Manager or equivalent in B2B environments.
• 3-4 years of Team Leadership experience.
• Bachelor's degree in Engineering or a relevant discipline.
• Prior experience in account management and/or commercial roles.
• Proven expertise in Cybersecurity, Intelligence, WEBINT domains, or collaboration with attack teams (e.g., penetration testers, red teamers).
• Bi-lingual w/ Spanish is considered a distinct advantage.

Responsabilités

• Manage a team of CSMs across the Americas.
• Oversee the entire customer lifecycle, onboarding, education, product adoption, expansion, and renewals.
• Serve as the primary liaison for clients across the Americas, ensuring satisfaction and value realization.
• Champion customers' interests, influencing product direction and enhancements.
• Lead customer engagement initiatives and communicate the value proposition of Cyberint's offerings.
• Cultivate enduring relationships with customers from onboarding through their journey to drive business growth.
• Gather and channel customer feedback to reinforce their voice within Cyberint's framework.

Description du poste

Team Leader, ERM Customer Success Americas

External Risk Management | Full-time | Job ID: REF226S

Why Join Us?

Cyberint, a market leader in External Risk Management, helping organizations to accelerate the detection, response and remediation of their external threats, was recently acquired by Check Point and is looking for aCustomer Success Team Leader to bolster our Customer Success team.

Check Point Software Technologies has been honored by Time Magazine as one of the World’s Best Companies for 2024. We've also earned a spot on the Forbes list of the World’s Best Places to Work for five consecutive years (2020-2024) and recognized as one of the World’s Top Female-Friendly Companies.

Key Responsibilities

• Manage a team of CSM's across the Americas
• Oversee the entire customer lifecycle, encompassing onboarding, education, product adoption, expansion, and renewals
• Serve as the primary liaison for clientele across the Americas, ensuring optimal satisfaction and value realization
• Champion customers' interests, influencing product direction and enhancements
• Lead customer engagement initiatives, emphasizing the value proposition of Cyberint's offerings
• Cultivate enduring relationships with customers, from initial onboarding through their journey, fostering business growth
• Spearhead internal process enhancements tailored to customer requirements
• Gather and channel customer feedback, reinforcing their voice within Cyberint's framework

Qualifications

• Minimum of 6 years in a customer-centric role within B2B sectors
• Comprehensive understanding of the cybersecurity landscape
• 4+ years of specialized experience as a Customer Success Manager or equivalent in B2B environments
• 3-4 years of Team Leadership experience
• Bachelor's degree in Engineering or a relevant discipline
• Prior experience in account management and/or commercial roles
• Proven expertise in Cybersecurity, Intelligence, WEBINT domains, or collaboration with attack teams (e.g., penetration testers, red teamers)
• Bi-lingualw/Spanish is considered a distinct advantage

Must be eligible to work in the United States without sponsorship from an employer now or in the future.

Our Equal Employment Opportunity Statement

Check Point Software Technologies is an equal opportunity employer and we strive for diversity in our workplace. All qualified applicants will receive consideration for employment opportunities without regard to religion, race, color, sex, marital or veteran statuses, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity or expression, genetic information, or any other characteristics protected by the laws or regulations of any jurisdiction in which we operate.