Team Leader, ERM Customer Success Americas

Check Point Software; Dallas (TX); On-site; USD 110,000 - 160,000; Full time

Job summary

Check Point Software Technologies, recently expanding via acquisition, seeks a Customer Success Team Leader to drive a high-performing Americas group and ensure customers realize value from Cyberint products.

You will oversee onboarding, education, product adoption, expansions and renewals, build strong relationships, influence product direction, and lead process improvements with a focus on customer satisfaction across the region.

Qualifications

• Minimum of 6 years in a customer-centric role within B2B sectors.
• Comprehensive understanding of the cybersecurity landscape.
• 4+ years of specialized experience as a Customer Success Manager or equivalent in B2B environments.
• 3-4 years of Team Leadership experience.
• Prior experience in account management and/or commercial roles.
• Bi-lingual w/Spanish is considered a distinct advantage.

Responsibilities

• Manage a team of CSM's across the Americas.
• Oversee onboarding, education, product adoption, expansion, and renewals.
• Serve as the primary liaison for clientele across the Americas, ensuring satisfaction and value realization.
• Champion customers' interests, influencing product direction and enhancements.
• Lead customer engagement initiatives, emphasizing the value proposition of Cyberint's offerings.
• Cultivate enduring relationships with customers from onboarding through journey, fostering business growth.
• Spearhead internal process enhancements tailored to customer requirements.
• Gather and channel customer feedback, reinforcing their voice within Cyberint's framework.

Skills

Customer Success

Team Leadership

Cybersecurity awareness

Bi-lingual Spanish

Education

Bachelor's degree in Engineering or related field

Job description

Why Join Us?

Cyberint, a market leader in External Risk Management, helping organizations to accelerate the detection, response and remediation of their external threats, was recently acquired by Check Point and is looking for a Customer Success Team Leader to bolster our Customer Success team.

Check Point Software Technologies has been honored by Time Magazine as one of the World’s Best Companies for 2024. We've also earned a spot on the Forbes list of the World’s Best Places to Work for five consecutive years (2020-2024) and recognized as one of the World’s Top Female-Friendly Companies.

Key Responsibilities

• Manage a team of CSM's across the Americas
• Oversee the entire customer lifecycle, encompassing onboarding, education, product adoption, expansion, and renewals
• Serve as the primary liaison for clientele across the Americas, ensuring optimal satisfaction and value realization
• Champion customers' interests, influencing product direction and enhancements
• Lead customer engagement initiatives, emphasizing the value proposition of Cyberint's offerings
• Cultivate enduring relationships with customers, from initial onboarding through their journey, fostering business growth
• Spearhead internal process enhancements tailored to customer requirements
• Gather and channel customer feedback, reinforcing their voice within Cyberint's framework

Qualifications

• Minimum of 6 years in a customer-centric role within B2B sectors
• Comprehensive understanding of the cybersecurity landscape
• 4+ years of specialized experience as a Customer Success Manager or equivalent in B2B environments
• 3-4 years of Team Leadership experience
• Bachelor's degree in Engineering or a relevant discipline
• Prior experience in account management and/or commercial roles
• Proven expertise in Cybersecurity, Intelligence, WEBINT domains, or collaboration with attack teams (e.g., penetration testers, red teamers)
• Bi-lingual w/Spanish is considered a distinct advantage

Must be eligible to work in the United States without sponsorship from an employer now or in the future.

EOE M/F/Veterans/Disabled