Customer Support Specialist

Lincare; Ewing Township (NJ); On-site; USD 22,000 - 32,000; Full time

Job summary

Lincare in New Jersey is seeking a customer service advocate to respond to inquiries, resolve issues, and identify ongoing and additional product or service needs in line with physician directions.

The role involves managing inbound and outbound calls, educating customers about products and services, and maintaining accurate records by documenting interactions and updating demographics in the system.

Qualifications

• Communicates with customers to answer questions, resolve problems, determine ongoing and additional product/service needs, and support adherence to physician direction.

Responsibilities

• Communicates with customers via inbound and outbound calls, including calls generated by an automated dialer.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information such as address and telephone number in computerized records.

Job description

Lincare in New Jersey is seeking a customer service advocate to respond to inquiries, resolve issues, and identify ongoing and additional product or service needs in line with physician directions.

The role involves managing inbound and outbound calls, educating customers about products and services, and maintaining accurate records by documenting interactions and updating demographics in the system.