Customer Success & Support Specialist

86 Repairs; Fort Wayne (IN); In loco; USD 37.000 - 50.000; Tempo pieno

Vantaggi offerti da questo lavoro

Parts Town Pride

Quarterly profit sharing bonus

Fitness center

Game room and on-site food market

Employee appreciation events

Volunteer opportunities

Casual dress code

Health insurance

401k with match

Paid time off

Paid sick time

Paid holidays

Paid parental leave

Professional development opportunities

Descrizione del lavoro

Parts Town is seeking a Customer Support Specialist (Support Squad) to assist our Part Experts with a variety of customer needs. You will handle sales, service, and support requests when purchasing parts, ensuring accurate communication across portals and email queues.

The role emphasizes strong organizational skills, collaboration across segments, and a proactive attitude to deliver exceptional service while maintaining high integrity and accuracy in data handling.

Competenze

• Fluent in English with strong written and verbal communication.
• Ability to work collaboratively across teams and independently when needed.
• Detail-oriented with good data-analysis mindset.

Mansioni

• Assist Part Experts with sales, service and support needs when purchasing parts.
• Cover portals (Web, EDI, MDA, Marketplace) and manage email queues and case escalation.
• Create and update survey/escalation cases and distribute reports to business units.
• Respond to customer inquiries with accurate warranty credits and ROSD escalation handling.
• Deliver exceptional customer service via internal and external emails.

Conoscenze

Excellent communication

Team player

Detail-oriented

Independent worker

Data analysis

Formazione

Strumenti

Bloomfire

Descrizione del lavoro

Parts Town is seeking a Customer Support Specialist (Support Squad) to assist our Part Experts with a variety of customer needs. You will handle sales, service, and support requests when purchasing parts, ensuring accurate communication across portals and email queues.

The role emphasizes strong organizational skills, collaboration across segments, and a proactive attitude to deliver exceptional service while maintaining high integrity and accuracy in data handling.