Hybrid Customer Solutions Specialist | High-Volume Support

86 Repairs; Fort Wayne (IN); Hybrid; USD 37,000 - 50,000; Full time

Benefits offered by this job

Hybrid work schedule

Quarterly profit-sharing bonus

Casual dress code

On-demand pay options

Health, dental and vision insurance

Job summary

Parts Town is hiring a Customer Solutions Specialist (Parts Expert) to support pricing, quotes, parts ID, shipping, tracking, and returns. You will join a team delivering exceptional customer service while upholding Parts Town’s standards and values.

The role emphasizes strong communication, high attention to detail, and the ability to handle a high-volume daily workload in a collaborative, hybrid environment. Training includes initial hours and a shift pattern with MST time.

Qualifications

• At least 1 year of experience in a face-to-face or phone-based customer service role.
• Excellent communication and organizational skills.
• Able to multi-task and use MS Office confidently.

Responsibilities

• Assist with pricing, quote generation, parts identification, shipping, tracking and returns.
• Provide top-notch customer service as part of a team of Customer Solution Specialists.
• Maintain high-quality standards and exceed customer expectations through strong communication and attention to detail.

Skills

Customer service

Communication

Organizational skills

Tools

MS Office

Job description

Parts Town is hiring a Customer Solutions Specialist (Parts Expert) to support pricing, quotes, parts ID, shipping, tracking, and returns. You will join a team delivering exceptional customer service while upholding Parts Town’s standards and values.

The role emphasizes strong communication, high attention to detail, and the ability to handle a high-volume daily workload in a collaborative, hybrid environment. Training includes initial hours and a shift pattern with MST time.