Customer Success Supervisor: Growth, Upsell & Retention Leader

United Parcel Service, Inc.; Wyoming (MI); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading logistics company in Wyoming is seeking a Customer Success Supervisor to manage customer satisfaction and retention for smaller accounts. The ideal candidate will have experience in customer success or related roles, with strong organizational skills, and a data-driven mindset. Responsibilities include engaging customers, managing accounts, and driving growth through upselling opportunities. The position offers a permanent role with competitive compensation.

Qualifications

• 0–4 years in customer success or related customer-facing roles.
• Experience managing multiple customer engagements.
• Strong organizational skills and data-driven mindset.

Responsibilities

• Serve as the primary point of contact and advocate for assigned accounts.
• Engage existing customers to enhance value and prevent churn.
• Manage a large portfolio of lower-tier accounts efficiently.

Skills

Customer success

SMB account management

Organizational skills

Written communication

Data-driven mindset

Job description

A leading logistics company in Wyoming is seeking a Customer Success Supervisor to manage customer satisfaction and retention for smaller accounts. The ideal candidate will have experience in customer success or related roles, with strong organizational skills, and a data-driven mindset. Responsibilities include engaging customers, managing accounts, and driving growth through upselling opportunities. The position offers a permanent role with competitive compensation.