Customer Success Account Manager - Growth & Retention

United Parcel Service, Inc.; Salt Lake City (UT); On-site; USD 60,000 - 85,000; Full time

Job summary

United Parcel Service, Inc. is seeking a Customer Success Account Manager for the Lehi, UT region. The role will manage a portfolio of smaller customers, drive satisfaction, and scale retention through dashboards and proactive engagement.

You will coordinate with cross-functional teams to deliver value, identify upsell opportunities, and help customers maximize the benefits of UPS solutions and products.

Qualifications

• 0–4 years in customer success, support, or related customer-facing roles.
• SMB account management experience.
• Ability to manage multiple customer engagements through strong organizational skills.
• Data-driven mindset.
• Excellent written communication skills.

Responsibilities

• Serve as the primary point of contact for assigned accounts and advocate for their needs.
• Coordinate with sales, support, and operations to deliver supply chain solutions.
• Engage customers to maximize value, conduct check-ins, and review performance.
• Identify upsell opportunities and guide customers to relevant resources.
• Monitor customer health metrics to prevent churn and drive growth.

Skills

Customer success

SMB account mgmt

Organizational skills

Data-driven

Written communication

Job description

United Parcel Service, Inc. is seeking a Customer Success Account Manager for the Lehi, UT region. The role will manage a portfolio of smaller customers, drive satisfaction, and scale retention through dashboards and proactive engagement.

You will coordinate with cross-functional teams to deliver value, identify upsell opportunities, and help customers maximize the benefits of UPS solutions and products.