Remote SMB Customer Success Manager: Growth & Retention

Xplor; Georgia; A distancia; USD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

12 weeks parental leave

GiveBackDays – 3 extra days off to vol

Diversity & Inclusion initiatives

Mental health support

Flexible working arrangements

Descripción de la vacante

Xplor is seeking a Customer Success Manager to oversee a portfolio of SMB customers, focusing on onboarding, renewal, upsell and adoption. You’ll build strong relationships with executives and stakeholders, ensuring a best-in-class experience and long-term value.

Reporting to the Manager of Customer Success, you will drive product adoption, manage campaigns, and work cross-functionally to mitigate churn and support revenue growth across 1–3 location clients.

Formación

• 1-2 years in Account Management or Customer Success, SaaS preferred.
• Experience growing an existing book of business.
• Skilled in negotiating contract terms and pricing objections.
• Proficient with CRM applications and Microsoft Office Suite.

Responsabilidades

• Manage a portfolio of SMB accounts (1–3 locations), focusing on retention, churn prevention and growth.
• Execute full sales cycle for renewals, upsells, and value-added services within your portfolio.
• Run scalable nurture campaigns to boost product adoption and time-to-value.
• Be the product expert for Xplor Mariana Tek, driving adoption and managing change.
• Monitor customer health, mitigate risks and develop retention strategies.
• Collaborate with Support, Product, Finance and Sales to drive customer success.

Conocimientos

Account Management

Customer Success

Negotiation

CRM software

MS Office

Educación

BA/BS degree preferred

Herramientas

Mariana Tek

Xplor Growth

Descripción del empleo

Xplor is seeking a Customer Success Manager to oversee a portfolio of SMB customers, focusing on onboarding, renewal, upsell and adoption. You’ll build strong relationships with executives and stakeholders, ensuring a best-in-class experience and long-term value.

Reporting to the Manager of Customer Success, you will drive product adoption, manage campaigns, and work cross-functionally to mitigate churn and support revenue growth across 1–3 location clients.