Customer Success & Solutions Specialist

UNAVAILABLE; Augusta (GA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health coverage

Disability & life insurance

401(k) with match

ESOP

FSA/HSA

Paid time off

Job summary

Ferrellgas is hiring a Full-Time Customer Service Specialist to deliver exceptional service via inbound and outbound communications. You will support customers, work with internal teams, and help drive business growth.

The role requires 1+ year(s) of customer service experience, strong communication skills, and proficiency in MS Office. Applicants must be eligible to work in the United States without sponsorship.

Qualifications

• High School Diploma or equivalent.
• 1+ years of customer service experience.
• Exceptional customer service and negotiation skills.
• Strong organizational skills with typing and data entry experience.
• Excellent written and verbal communication skills with an emphasis on team building.
• Proficient in Microsoft Office including Excel, Word, and Access.
• Must be a US citizen or eligible to work in the United States without sponsorship.

Responsibilities

• Answering phones, chat, social media, or email in a polite, courteous, and professional manner.
• Work with customers daily to sustain and improve business relationships.
• Ask probing questions to identify customer issues or concerns.
• Ensure accurate account maintenance and updating of account information.
• Use techniques to reach resolutions for customers that satisfy requests and reduce follow-up questions.
• Schedule delivery orders and negotiate for issues with new and returning customers.
• Handle general customer issues including service orders, pricing questions, and contract information.
• Assist in de-escalation per policy and perform soft collections when needed.
• Assist setup of new customer accounts and meet performance standards.

Skills

Customer service

Negotiation

Data entry

Written communication

Verbal communication

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Ferrellgas is hiring a Full-Time Customer Service Specialist to deliver exceptional service via inbound and outbound communications. You will support customers, work with internal teams, and help drive business growth.

The role requires 1+ year(s) of customer service experience, strong communication skills, and proficiency in MS Office. Applicants must be eligible to work in the United States without sponsorship.