Customer Success Specialist - Orders & Data

Quality Enclosures, Inc.; Town of Florida (NY); On-site; USD 36,000 - 60,000; Full time

Job summary

Quality Enclosures, Inc. is seeking a Customer Success Representative to manage customer relationships, interpret drawings, and ensure satisfaction from order entry through delivery.

The CSR will enter configurations into data entry systems, handle high volumes of orders, and provide timely quotes while maintaining data accuracy and professional customer communications. This role requires intermediate computer skills, the ability to learn shower enclosure industry specifics, and a proven track

Qualifications

• High School Diploma or Equivalent.
• Experience in customer account management.
• Experience building customer relationships.
• Strong customer service skills.
• Excellent written and verbal communication skills.
• Proficiency with MS Word, Excel, and Outlook.
• Ability to read and translate customer drawings related to shower enclosures.
• Ability to multitask and meet deadlines.

Responsibilities

• Translate customer data and accurately enter configurations into data entry system.
• Enter orders on the day received, prior to cutoff.
• Resolve inconsistencies or questions with customers regarding orders.
• Proofread orders prior to submission to minimize errors.
• Escalate orders that do not comply with safety specifications to team lead.
• Interpret and enter a high volume of customer orders efficiently and accurately.
• Meet order and quote entry deadlines.
• Provide feedback to improve documented processes and procedures.

Skills

Customer account management

Relationship building

Customer service

Communication skills

Multitasking

MS Word/Excel/Outlook

Data entry

Interpreting drawings

Education

High School Diploma or Equivalent

Tools

Data entry system

Order entry software

MS Word / Excel / Outlook

Job description

Quality Enclosures, Inc. is seeking a Customer Success Representative to manage customer relationships, interpret drawings, and ensure satisfaction from order entry through delivery.

The CSR will enter configurations into data entry systems, handle high volumes of orders, and provide timely quotes while maintaining data accuracy and professional customer communications. This role requires intermediate computer skills, the ability to learn shower enclosure industry specifics, and a proven track