Customer Success & Order Entry Specialist

Quality Enclosures, Inc.; Sarasota (FL); On-site; USD 40,000 - 56,000; Full time

Job summary

Quality Enclosures, Inc. is seeking a Customer Success Representative in Sarasota, FL to manage customer relationships from order entry to delivery. You will interpret customer drawings, enter configurations, and ensure satisfaction while handling confidential information with accuracy.

You will work closely with customers to resolve questions, meet quote and order deadlines, and provide alternatives when items are out of stock. A professional demeanor and strong communication are essential.

Qualifications

• High School Diploma or Equivalent.
• Experience in customer account management.
• Experience building customer relationships.
• Strong customer service skills.
• Excellent written and verbal communication.
• Ability to prioritize workload and meet deadlines.
• Ability to read and translate customer drawings related to shower enclosures.
• Proficiency with Microsoft Word, Excel, and Outlook.

Responsibilities

• Translate customer data and accurately enter configurations into data entry system
• Ensure all orders are entered on the day received, prior to cutoff
• Work directly with customers to resolve any inconsistencies or questions related to orders
• Proofread orders prior to submitting, ensuring data entry accuracy to minimize errors
• Escalate orders that do not comply with our safety standard specifications to team lead
• Interpret and enter a high volume of customer orders efficiently and accurately
• Meet order and quote entry deadlines
• Ensure all quotes are returned to customers within four business hours of receipt
• Follow company guidelines and processes for data entry best practices
• Provide feedback to improve or update documented processes and procedures
• Work within a team environment with a focus on ensuring the success of the team, not the individual

Skills

Customer account management

Relationship building

Customer service

Communication skills

Organization

Multitasking

Data entry

Reading drawings

Microsoft Word

Microsoft Excel

Outlook

Education

High School Diploma or Equivalent

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Quality Enclosures, Inc. is seeking a Customer Success Representative in Sarasota, FL to manage customer relationships from order entry to delivery. You will interpret customer drawings, enter configurations, and ensure satisfaction while handling confidential information with accuracy.

You will work closely with customers to resolve questions, meet quote and order deadlines, and provide alternatives when items are out of stock. A professional demeanor and strong communication are essential.