Customer Success Specialist I — Order & Client Support

Creative Food Ingredients; Town of Perry (NY); On-site; USD 42,000 - 56,000; Full time

Job summary

Creative Food Ingredients is seeking a driven Customer Success Specialist I to manage daily interactions with customers, sales team members, and the brokerage network. The role collaborates with multiple departments to ensure on-time order delivery and provide timely updates, supporting overall customer satisfaction.

The position emphasizes exceptional customer service, coordination with warehouse and quality teams, and maintaining clear communications across stakeholders.

Qualifications

• Provide exceptional customer service to customers, sales team, and brokers.
• Collaborate with warehouse and quality teams to obtain COAs and adjust shipping dates as needed.
• Maintain all customer communications and file/link them appropriately.
• Run, file and share daily internal reports.
• Back up for front desk when out of office.
• Ability to multi-task, prioritize and manage time effectively.
• Manage information sharing via internal TV system.
• Support department managers/directors with special projects as needed.

Responsibilities

• Manage daily interactions with customers, sales team members, and brokers.
• Collaborate with multiple departments to ensure on-time order delivery.
• Provide timely updates to customers and support overall satisfaction.

Skills

Customer service

Communication

Multitasking

Time management

Team collaboration

Detail-oriented

Job description

Creative Food Ingredients is seeking a driven Customer Success Specialist I to manage daily interactions with customers, sales team members, and the brokerage network. The role collaborates with multiple departments to ensure on-time order delivery and provide timely updates, supporting overall customer satisfaction.

The position emphasizes exceptional customer service, coordination with warehouse and quality teams, and maintaining clear communications across stakeholders.