Order & Customer Success Specialist I

Quantix SCS, Inc.; Highlands (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Quantix SCS, Inc. is seeking a Customer Service Specialist I to act as liaison between Quantix and customers' orders.

The role focuses on accurate, timely order management and one-on-one service, communicating daily needs and providing key information to prevent and resolve issues. You will collaborate with internal and external teams, maintain detailed documentation, handle inquiries by phone and email, and strive to improve processes while building long-term customer relationships through

Qualifications

• Excellent problem-solving, organizational, time management, and analytical skills.
• Outstanding communication abilities with both external and internal customers.
• Proficient in Microsoft Word and Excel.
• Ability to learn and become proficient with required systems and other web-based operations platforms.

Responsibilities

• Communicate clearly between external customers and internal divisions to ensure expeditious handling of orders and needs.
• Coordinate with customers via telephone and email to facilitate schedules and shipments.
• Ensure documentation is detailed to support other departments.
• Demonstrate sound judgment when investigating and solving problems; seek guidance when appropriate.
• Adhere to and promote the company's performance goals and maintain a professional attitude.
• Gather, monitor, and analyze customer account data to help meet objectives and report noteworthy activity.

Skills

Problem solving

Communication

Organizational skills

Time management

Analytical skills

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Quantix SCS, Inc. is seeking a Customer Service Specialist I to act as liaison between Quantix and customers' orders.

The role focuses on accurate, timely order management and one-on-one service, communicating daily needs and providing key information to prevent and resolve issues. You will collaborate with internal and external teams, maintain detailed documentation, handle inquiries by phone and email, and strive to improve processes while building long-term customer relationships through