Customer Success & Order Liaison

Quantix SCS; Baytown (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Quantix SCS is seeking a Customer Service Specialist I to act as a liaison between customers and internal teams, ensuring accurate and timely order fulfillment. The role emphasizes clear communication, documentation, and proactive problem-solving to support customer needs and internal processes.

The ideal candidate will have strong problem-solving, organizational, and analytical skills, with experience in customer service or inventory management and proficiency in Word/Excel.

Qualifications

• Excellent problem-solving, organizational, time management, and analytical skills.
• Outstanding communication abilities with both external and internal customers.
• Proficient in Microsoft Word and Excel.
• Ability to learn and become proficient with required systems and other web-based operations platforms.
• Self-motivated, with the ability to perform duties independently with minimal supervision.
• Previous experience in Customer Service, Account Management, or Inventory Management preferred.
• High school diploma or equivalent required; Bachelor’s degree preferred.

Responsibilities

• Act as liaison between Quantix SCS and customer orders to ensure accurate, timely fulfillment.
• Communicate clearly between external customers and internal divisions to expedite orders and meet requirements.
• Engage with customers by phone and email to facilitate needs, schedules, and shipments.
• Ensure documentation supports other departments and workflows.
• Identify issues, use solid reasoning to resolve problems, and seek guidance when needed.
• Support business development by building ongoing customer relationships.

Skills

Problem solving

Communication

Microsoft Word

Microsoft Excel

Self-motivated

Time management

Analytical skills

Education

High school diploma or equivalent

Bachelor’s degree preferred

Job description

Quantix SCS is seeking a Customer Service Specialist I to act as a liaison between customers and internal teams, ensuring accurate and timely order fulfillment. The role emphasizes clear communication, documentation, and proactive problem-solving to support customer needs and internal processes.

The ideal candidate will have strong problem-solving, organizational, and analytical skills, with experience in customer service or inventory management and proficiency in Word/Excel.