Customer Success Specialist I

Creative Food Ingredients; Town of Perry (NY); On-site; USD 42,000 - 56,000; Full time

Job summary

Creative Food Ingredients is seeking a driven Customer Success Specialist I to manage daily interactions with customers, sales team members, and the brokerage network. The role collaborates with multiple departments to ensure on-time order delivery and provide timely updates, supporting overall customer satisfaction.

The position emphasizes exceptional customer service, coordination with warehouse and quality teams, and maintaining clear communications across stakeholders.

Qualifications

• Provide exceptional customer service to customers, sales team, and brokers.
• Collaborate with warehouse and quality teams to obtain COAs and adjust shipping dates as needed.
• Maintain all customer communications and file/link them appropriately.
• Run, file and share daily internal reports.
• Back up for front desk when out of office.
• Ability to multi-task, prioritize and manage time effectively.
• Manage information sharing via internal TV system.
• Support department managers/directors with special projects as needed.

Responsibilities

• Manage daily interactions with customers, sales team members, and brokers.
• Collaborate with multiple departments to ensure on-time order delivery.
• Provide timely updates to customers and support overall satisfaction.

Skills

Customer service

Communication

Multitasking

Time management

Team collaboration

Detail-oriented

Job description

Description

JOB DESCRIPTION: This position is for a driven, detail-oriented Customer Success Specialist I is responsible for managing daily interactions with customers, sales team members, and the brokerage network. The individual collaborates closely with multiple departments to ensure on-time order delivery and provide timely updates, supporting overall customer satisfaction.

Requirements

• Provide exceptional customer service by assisting customers, sales team members and brokers with questions pertaining to current, future and past orders
• Collaborate with warehouse and quality teams to obtain COAs for all upcoming outbound shipments, adjust shipping dates as needed, and communicate any delays to customers and the logistics team managing freight
• Maintain all customer communications and file/link them appropriately
• Run, file and share daily internal reports
• Back up for front desk when out of office
• Ability to multi-task, prioritize and manage time effectively
• Manage information sharing via internal TV system
• Support department managers/directors with special projects as needed