Customer Success Specialist - Hybrid Growth & Impact

Vaisala; Burlington (MA); Hybrid; USD 70,000 - 85,000; Full time

Job summary

Vaisala Inc. is seeking a Customer Success Specialist in the Boston area to build long-term relationships with customers, drive delivery of Vaisala products and services, and support renewals and growth.

The role emphasizes collaboration with inside sales, service delivery, and frontline teams to ensure high levels of customer satisfaction and successful outcomes. You will onboard customers, manage inquiries, and seek upsell and cross-sell opportunities while gaining global industry knowledge.

Qualifications

• Strong desire to help customers
• Excellent verbal and written communication
• Willingness to learn product knowledge
• Experience with CRM tools and channels

Responsibilities

• Onboard selected Vaisala customers and guide them through their journey
• Provide efficient, courteous customer service focusing on satisfaction and long-term relationships
• Develop understanding of service lab capabilities, processes, turnaround times, and offerings
• Respond to customer inquiries via phone and email per targets
• Manage and drive service contract renewals
• Act as liaison between customers and internal teams to ensure timely service
• Maintain calibration plans for customers
• Provide updates on order status and timelines to customers
• Identify opportunities for Vaisala sales teams through customer interactions
• Prepare and follow up on quotations and support order conversion
• Share customer feedback with internal stakeholders
• Ensure accuracy of customer and installed base data
• Maintain accurate CRM records of interactions and activities

Skills

Customer focus

Communication skills

Negotiation

Time management

Organizational skills

Interpersonal skills

Analytical thinking

Problem solving

CRM software

English fluency

Spanish helpful

Tools

Salesforce

SAP

SAC

MS Office

Job description

Vaisala Inc. is seeking a Customer Success Specialist in the Boston area to build long-term relationships with customers, drive delivery of Vaisala products and services, and support renewals and growth.

The role emphasizes collaboration with inside sales, service delivery, and frontline teams to ensure high levels of customer satisfaction and successful outcomes. You will onboard customers, manage inquiries, and seek upsell and cross-sell opportunities while gaining global industry knowledge.