Customer Success Specialist — Hybrid, Growth & Equity

CoreSite, LLC in; Denver (CO); Hybrid; USD 33,000 - 37,000; Full time

Benefits offered by this job

Medical coverage

401(k) with company match

Employee stock purchase plan (ESPP)

Paid time off and holidays

Wellness reimbursements

Technology stipend

Educational reimbursement

Charitable donation matching

Family planning and caregiving support

Pet insurance

Job summary

CoreSite is seeking a Customer Success Representative (Finance) to support customers through the entire lifecycle, from order processing to post-deployment support. The role collaborates across Sales Engineering, Field Operations, Security, and Sales to ensure timely service delivery and accurate documentation.

The CSR works in a hybrid environment with regular onsite days, handles inquiries, processes orders including power and space, and supports reporting with Project Managers to ensure a

Qualifications

• Bachelor's degree in business, communications, IT, or related field
• Minimum 2 years in customer service, ideally in technical or infrastructure settings
• Experience using Salesforce or similar CRM preferred

Responsibilities

• Respond to customer inquiries and process orders and proposals
• Coordinate implementation, move-in/out schedules and deployments
• Collaborate with Sales Engineering, Field Operations, Security, and Sales to define requirements
• Assist with reporting and post-deployment support
• Support renewals, new sales, and customer orders with accuracy and urgency

Skills

Customer service

Communication

Teamwork

Problem solving

Hybrid work

Education

Bachelor's degree

Tools

Salesforce

Job description

CoreSite is seeking a Customer Success Representative (Finance) to support customers through the entire lifecycle, from order processing to post-deployment support. The role collaborates across Sales Engineering, Field Operations, Security, and Sales to ensure timely service delivery and accurate documentation.

The CSR works in a hybrid environment with regular onsite days, handles inquiries, processes orders including power and space, and supports reporting with Project Managers to ensure a