Hybrid Data Center Customer Success Pro

CoreSite; Denver (CO); Hybrid; USD 33,000 - 37,000; Full time

Benefits offered by this job

Medical coverage starting day one

Dental coverage

Vision coverage

Telemedicine

HSA/FSA options

401(k) with 5% company match

Employee Stock Purchase Plan (ESPP)

PTO 16 days + 11 company holidays +浮

Floating holidays

Volunteer leave

Parking or transit support

Wellness reimbursements

Technology stipend

Educational reimbursement

LinkedIn Learning

Charitable donation matching

Financial coaching

Family planning & mental health

Caregiving support

Pet insurance

Job summary

CoreSite is hiring a Customer Success Representative to support customers from order processing through post-deployment support. You will collaborate with Sales Engineering, Field Operations, Security, and Sales to ensure seamless service delivery and accurate documentation.

Requirements include a bachelor’s degree or equivalent, 2+ years in customer service in a technical environment, and Salesforce experience. A hybrid work model with travel up to 5% is expected.

Qualifications

• Bachelor’s degree with emphasis in business administration, communications, information technology, or related field, or equivalent combination of education and experience.
• Minimum of 2 years of customer service experience in a fast-paced, technical or infrastructure-focused environment, preferably in colocation or data center operations.
• Experience using Salesforce or a similar CRM software strongly preferred.

Responsibilities

• Respond to customer inquiries and proactively anticipate customer needs
• Process all customer orders including power, cross-connects, suite/cabinet installations, and deliveries
• Verify orders against Master Service Agreements and Order Forms, ensuring alignment with space, power, and commencement terms
• Prepare and document implementation, transition, move-in, and move-out schedules
• Conduct daily reviews of company-wide work orders, performing initial quality reviews and approvals
• Validate space and office inventory in coordination with Sales Engineering and maintain accurate documentation
• Manage customer move-outs and coordinate exit activities with Field Operations, Leasing, Sales, and Accounting
• Promote and demonstrate behaviors consistent with CoreSite’s Culture and Core Values

Skills

Hybrid work

Travel flex

Interpersonal skills

Written communication

Team collaboration

Work under pressure

Accountability

Growth mindset

Independent work

Education

Bachelor’s degree in business, communications, IT or related

2+ years customer service experience

Salesforce experience

Tools

Salesforce

Job description

CoreSite is hiring a Customer Success Representative to support customers from order processing through post-deployment support. You will collaborate with Sales Engineering, Field Operations, Security, and Sales to ensure seamless service delivery and accurate documentation.

Requirements include a bachelor’s degree or equivalent, 2+ years in customer service in a technical environment, and Salesforce experience. A hybrid work model with travel up to 5% is expected.