Hybrid Customer Success Specialist

Cornerstone Building Brands; Bryan (TX); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental and vision benefits (1

PTO and paid holidays

401k and financial benefits

Tuition reimbursement

Training and professional development

Job summary

Cornerstone Building Brands is seeking a Customer Success Representative to support customers through orders, delivery, invoicing, and warranty processes in a hybrid role based at a plant location. Expect 2 in-office days weekly (Tuesday and Wednesday) to collaborate with sales, operations, and training teams.

Ideal candidates have 1–2 years of direct customer support experience, strong communication skills, and proficiency with CRM software and Microsoft Office.

Qualifications

• 1–2 years of direct customer and consumer support experience.
• Industry knowledge in building products is preferred.
• Proficient with telecom software and CRM; MS Office suite.

Responsibilities

• Provide product and service assistance to customers from order to delivery and warranty.
• Manage accounts, inform sales leaders of customer activities, monitor orders.
• Provide accurate pricing and product updates, and respond to changes.
• Assist with inquiries on orders, delivery, pricing, and billing.
• Offer technical information and connect customers with specialists as needed.
• Collaborate with sales and operations to ensure a premier customer experience.
• Support training and onboarding of new CSRs; lead training sessions.

Skills

Customer service experience

Communication skills

Problem solving

Education

High School Diploma or equivalent

Bachelor's degree (preferred)

Tools

CRM software

Microsoft Office

Job description

Cornerstone Building Brands is seeking a Customer Success Representative to support customers through orders, delivery, invoicing, and warranty processes in a hybrid role based at a plant location. Expect 2 in-office days weekly (Tuesday and Wednesday) to collaborate with sales, operations, and training teams.

Ideal candidates have 1–2 years of direct customer support experience, strong communication skills, and proficiency with CRM software and Microsoft Office.