Hybrid Customer Support & Brand Advocate

Power Home Remodeling Group; Philadelphia (Philadelphia County); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Disability insurance

401(k) matched

Paid parental leave

Vacation and holidays

Employee-relief fund

Performance rewards

Job summary

Power Home Remodeling Group is seeking a Customer Support Associate who thrives on helping customers from initial contact through installation and beyond. You will serve as a brand ambassador, resolving inquiries with empathy while coordinating schedules and maintaining high service standards.

You will work in a hybrid setup, interacting with customers via phone, email and messenger. We invest in teaching you our products and processes to enable exceptional support and growth within the company.

Qualifications

• Empathetic, customer‑focused communicator with ability to calm and resolve inquiries.
• Strong listening skills to accurately capture customer needs and expectations.
• Problem-solving mindset with capability to navigate technical questions and guide solutions.
• Proficient with computer systems and common software for customer support.
• Comfortable communicating via phone, email and messaging platforms.

Responsibilities

• Serve as a Brand ambassador and deliver world‑class service.
• Efficiently resolve customer inquiries and coordinate installation scheduling.
• Maintain proactive, clear communication with customers and internal teams.
• Handle high call volume while meeting quality metrics and timelines.
• Contribute to ongoing improvements in processes and customer experience.

Skills

Empathetic communication

Active listening

Problem solving

Strong technical skills

Detail oriented

Job description

Power Home Remodeling Group is seeking a Customer Support Associate who thrives on helping customers from initial contact through installation and beyond. You will serve as a brand ambassador, resolving inquiries with empathy while coordinating schedules and maintaining high service standards.

You will work in a hybrid setup, interacting with customers via phone, email and messenger. We invest in teaching you our products and processes to enable exceptional support and growth within the company.