AI Voice Customer Success – Onboarding for SMB & Mid‑Market

Phonely; San Francisco (CA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Meals covered

Quarterly offsites

Meaningful equity

Job summary

A leading voice AI company in San Francisco is seeking a Customer Success Representative to oversee the onboarding and ongoing support for SMB and mid-market customers. This hands-on role involves managing customer relationships, running product demos, and solving technical issues. Ideal candidates will have 1–3 years experience in customer-facing roles, strong communication skills, and a genuine interest in AI and voice technology. Join a dynamic team with a commitment to excellence and meaningful equity in a growing company.

Qualifications

• 1–3 years in a customer-facing role such as customer success or support.
• Strong written and verbal communication skills.
• Ability to learn technical products quickly.

Responsibilities

• Onboard new SMB and mid-market customers end-to-end.
• Run product demos and training sessions for customers.
• Monitor account health and intervene before problems escalate.
• Troubleshoot technical issues with customers.

Skills

Customer-facing experience

Communication skills

Technical product learning

Proactive account management

Interest in AI and voice technology

Job description

A leading voice AI company in San Francisco is seeking a Customer Success Representative to oversee the onboarding and ongoing support for SMB and mid-market customers. This hands-on role involves managing customer relationships, running product demos, and solving technical issues. Ideal candidates will have 1–3 years experience in customer-facing roles, strong communication skills, and a genuine interest in AI and voice technology. Join a dynamic team with a commitment to excellence and meaningful equity in a growing company.