Customer Success Manager

Energy Innovation Corp; Warwick (RI); In loco; USD 102.000 - 170.000; Tempo pieno

Vantaggi offerti da questo lavoro

Benefits package that adapts to your生活

Descrizione del lavoro

Social Solutions Corp in Warwick, RI is seeking a Customer Success Manager to drive growth, manage strategic initiatives, and optimize customer engagement. The role emphasizes data-driven decision making, cross-functional leadership, and a strong focus on upsell and churn reduction within the Rhode Island market.

The position offers a competitive salary with a broad range and growth opportunities, along with a benefits package that adapts to your life needs.

Competenze

• Proven leadership experience guiding manager-level initiatives.
• Discipline to finish the boring 20% that makes the rest matter.
• A writer's ear for tone in a high-stakes email.
• Sharp organizational skills and ability to juggle multiple workstreams.
• Comfort owning a number that goes up or down because of you.
• 7+ years' experience with Five9.

Mansioni

• Grow the company footprint in RI through targeted wins.
• Turn churned logos into win-back targets with a plan.
• Monitor competitor pricing across Rhode Island.
• Engage Warwick prospects with compelling value propositions.
• Lead go-to-market efforts for RI product launches with safety-first approach.
• Create and manage a year-round Warwick RI pipeline calendar.
• Own the handoff doc ensuring seamless progression to CRM.

Conoscenze

Leadership experience

Organizational skills

Written communication

Multi-tasking

Customer success

Go-to-market

Strumenti

Five9

Descrizione del lavoro

Growth is a contact sport at Social Solutions Corp, and the Customer Success Manager we want in Warwick, RI plays to win every quarter. This Customer Success Manager role at Social Solutions Corp rewards initiative with $102,000 - $170,000, real decision-making power, and steady career advancement.

Key Responsibilities

• Grow Social Solutions Corp's spirited-and-grounded footprint one earned introduction at a time
• Turn churned sales marketing logos into win-back targets with a plan
• Keep a finger on competitor pricing across RI
• Find the hands-dirty hook that makes Warwick, RI prospects lean in
• Lead safety-first go-to-market efforts for products launching in RI
• Build the campaign calendar that keeps Warwick, RI pipeline full year-round
• Own the handoff doc that keeps nothing falling between Problem Solving and CRM

What You'll Bring

• The discipline to finish the boring 20% that makes the rest matter
• A writer's ear for tone in a high-stakes email
• Sharp organizational skills and an ability to juggle multiple workstreams
• Proven leadership experience guiding manager-level initiatives
• A solid foundation in Five9, refined over 7+ years
• Comfort owning a number that goes up or down because of you

You won't find Social Solutions Corp on every billboard, but inside sales marketing circles across RI, this data-driven team is well known. Our RI crew runs on candor, caffeine, and a stubborn refusal to ship sloppy work.

Picture $102,000 - $170,000 as the floor, not the ceiling, with growth coaching and a benefits package that actually flexes around your life.

As recently as today, Social Solutions Corp reopened the doors on this one.

The team in Warwick, RI is one strong Customer Success Manager away from complete, and that could be you.