Customer Success Specialist

Industrial Excellence Corp; Providence (RI); On-site; USD 85,000 - 129,000; Full time

Benefits offered by this job

Mentorship

Growth opportunities

Generous benefits

Job summary

Industrial Excellence Corp in Providence, RI is seeking a Customer Success Specialist who earns trust and guides deals toward close. The role emphasizes ownership of the sales process from outreach to signed contracts, with competitive compensation between $85,000 and $129,000 and flexible hours.

You'll run discovery calls, coordinate with agencies and vendors, and own post-sale follow-ups to turn clients into references. Growth, mentorship, and generous benefits accompany the senior position.

Qualifications

• Experience driving full sales cycles.
• Proven ability to run discovery calls and close deals.
• Strong communication and relationship-building skills.

Responsibilities

• Run discovery calls that uncover budget without asking for it
• Own the full sales cycle from initial outreach to signed contract
• Write follow-ups that get answered, not the ones that get ignored
• Coordinate with agencies and vendors to deliver campaigns on time and on budget
• Own the post-sale check-in that turns clients into references

Skills

Full sales cycle ownership

Discovery calls

Strong communication

Negotiation

Job description

Selling isn't about pressure here; Industrial Excellence Corp's Customer Success Specialist earns trust in Providence and lets the deal close itself. Honestly, the draw is the ownership: $85,000 - $129,000 and temporary hours come standard, but the sales marketing reins are the real prize.

Key Responsibilities

• Run discovery calls that uncover budget without asking for it
• Own the full sales cycle from initial outreach to signed contract
• Write follow-ups that get answered, not the ones that get ignored
• Coordinate with agencies and vendors to deliver campaigns on time and on budget
• Own the post-sale check-in that turns clients into references

What You'll Bring

• Comfort with an Industrial Excellence Corp pace that rarely sits still
• A bias toward asking the dumb question before the expensive mistake
• Enough First Call Resolution to be dangerous, enough Upselling to be trusted
• Demonstrated wins in sales marketing work somewhere near Providence, RI

We built Industrial Excellence Corp in Providence, RI to give sales marketing teams the candidly-kind tools they actually deserve. We hand new Customer Success Specialist hires real ownership early because trust given freely tends to be returned.

Combine $85,000 - $129,000 with growth, generous benefits, and a mentor, and you have the reason people stay at Industrial Excellence Corp for years.

Re-confirmed open this morning, the senior seat at Industrial Excellence Corp stays available.