Customer Success Specialist

Energy Innovation Corp; Jersey City (NJ); On-site; USD 88,000 - 124,000; Full time

Job summary

Industrial Excellence Corp in Jersey City is seeking a Customer Success Specialist to drive onboarding, retention, and upselling. You will coordinate with agencies and vendors to deliver campaigns on time and on budget, turning marketing momentum into measurable results.

The ideal candidate brings strong interpersonal skills, active listening, empathy, and project management, with a track record of improving sales/marketing processes and reducing churn.

Qualifications

• Proven interpersonal skills, ideally seasoned in Jersey City, NJ.
• Experience improving sales/marketing processes.
• Active listening to make others feel heard.
• Empathy and willingness to learn churn reduction.

Responsibilities

• Coordinate with agencies and vendors to deliver campaigns on time and on budget.
• Wire patience and Project Management together so marketing hands sales clean leads.
• Walk NJ partners through co-marketing they'll say yes to.
• Hands-on ownership of social media calendars and community engagement.
• Walk new sales marketing clients through onboarding so they stick around.

Skills

Interpersonal skills

Project management

Empathy

Listening

Churn reduction

Tools

Gorgias

Job description

Looking for your next chapter in growth marketing? Industrial Excellence Corp wants a Customer Success Specialist ready to make an impact in Jersey City. You supply 4 years and Gorgias; Industrial Excellence Corp supplies $88,000 - $124,000, a Jersey City home, and growth that does not flatten out.

Key Responsibilities

• Coordinate with agencies and vendors to deliver campaigns on time and on budget
• Wire Patience and Project Management together so marketing hands sales clean leads
• Walk NJ partners through co-marketing they'll say yes to
• Hands-on ownership of social media calendars and community engagement
• Walk new sales marketing clients through onboarding so they stick around

What You'll Bring

• Proven Interpersonal Skills results, ideally seasoned in Jersey City, NJ
• A history of leaving sales marketing processes better than you found them
• The kind of listening that makes the other person feel heard
• Real proficiency with Empathy, plus willingness to learn Churn Reduction fast

Three things define Industrial Excellence Corp: a Jersey City address, a warm-yet-rigorous culture, and a near-religious devotion to Upselling. New hires ship something real in week one, because we'd rather you learn by doing.

We reward quick-to-ship contributors with $88,000 - $124,000, flexible hours, wellness perks, and meaningful career development support.

We stamped it current today; the contract opening is genuinely accepting candidates.