Customer Success Specialist

Entertainment Plus; Gainesville (FL); On-site; USD 58,000 - 82,000; Full time

Benefits offered by this job

Mentorship

Benefits plan

Growth opportunities

Job summary

Entertainment Plus in Gainesville, FL is seeking a Customer Success Specialist who owns outcomes and thrives on data-driven decisions.

You will manage SLAs, interpret performance data, and translate insights into clear recommendations that boost retention and upsell opportunities while protecting the pipeline.

Join a scrappy startup culture with mentorship, a benefits plan, and room to grow as you lead revenue-impacting initiatives from day one.

Qualifications

• Self-motivated and able to work independently with minimal oversight.
• Hands-on SLA management experience.
• Comfort interpreting data and translating findings into clear recommendations.
• Owns outcomes and treats company money like your own.
• Humility to revise strong opinions when the data argues back.

Responsibilities

• Report on attribution and channel ROI to inform the $58,000 - $82,000 budget cycle
• Beat last quarter's $58,000 - $82,000 number without burning the pipeline
• Map buyer pain to Entertainment Plus's pitch deck, slide by slide
• Sit in on demos and tighten the script after every loss
• Set the weekly cadence that keeps Entertainment Plus reps accountable
• Plant Entertainment Plus in the sales marketing conversations buyers already trust
• Run experiments on sales marketing messaging and keep only what converts

Skills

Self-motivated

SLA management

Data interpretation

Ownership

Humility to revise opinions

Tools

Jira Service Management

Job description

Some sellers wait for warm leads; the Customer Success Specialist we want at Entertainment Plus prefers the chase and Avaya is the weapon. The pitch is honest — $58,000 - $82,000, real ownership of sales marketing outcomes, and an Entertainment Plus crew in Gainesville that has your back.

Key Responsibilities

• Report on attribution and channel ROI to inform the $58,000 - $82,000 budget cycle
• Beat last quarter's $58,000 - $82,000 number without burning the pipeline
• Map buyer pain to Entertainment Plus's pitch deck, slide by slide
• Sit in on demos and tighten the script after every loss
• Set the weekly cadence that keeps Entertainment Plus reps accountable
• Plant Entertainment Plus in the sales marketing conversations buyers already trust
• Run experiments on sales marketing messaging and keep only what converts

What You'll Bring

• Self-motivated and able to work independently with minimal oversight
• Hands-on SLA Management experience that survives a whiteboard interview
• Comfort interpreting data and translating findings into clear recommendations
• The kind of ownership that treats the company's money like your own
• The humility to revise strong opinions when the data argues back

For all its mission-driven ambition, Entertainment Plus still operates like the scrappy Gainesville startup that first cracked sales marketing years ago. Ownership runs deep here: you'll own outcomes, not just tasks, from your first week as a Customer Success Specialist.

Yours for the taking: $58,000 - $82,000, a mentor, a benefits plan, and the room to grow your Upselling and SLA Management side by side.

We are prioritizing Jira Service Management talent right now and reviewing resumes as they arrive.