Customer Success Manager

Energy Innovation Corp; Huntsville (AL); On-site; USD 83,000 - 121,000; Full time

Job summary

Entertainment Advantage Inc. is seeking a Customer Success Manager in Huntsville, AL. You will own the customer success pipeline, drive renewals and upsell conversations, and participate in product demos to refine our scripts based on losses. This role emphasizes proactive outreach and data-driven improvement.

The position offers a collaborative environment with ownership of outcomes and a strong team to support your success in Huntsville.

Qualifications

• Grit under pressure: able to debug or handle pressure without complaint.
• Strong multitasking ability while maintaining quality.
• Clear written communicator who drafts meeting recaps for broad audiences.
• Detail-oriented with a commitment to accuracy.
• Humility to revise strong opinions when data argues back.
• Willingness to learn new skills and adapt quickly.

Responsibilities

• Chase the sales marketing whitespace no rep in AL has worked.
• Build the campaign calendar that keeps Huntsville pipeline full year-round.
• Open doors in Huntsville that a manager title alone can't.
• Drive upsell and renewal conversations with existing accounts.
• Sit in on demos and refine the script after losses.

Skills

Grit under pressure

Multitasking

Clear written communicator

Attention to detail

Humility with data

Curiosity and learning

Tools

Five9

Job description

If you've ever rebuilt a stalled pipeline from scratch, the Customer Success Manager opening at Entertainment Advantage Inc will feel like home. Bring Written Communication and Five9; we'll bring $83,000 - $121,000, a strong team, and the ownership that turns experience into impact.

Key Responsibilities

• Chase the sales marketing whitespace no rep in AL has worked
• Build the campaign calendar that keeps Huntsville, AL pipeline full year-round
• Open doors in Huntsville, AL that a manager title alone can't
• Drive upsell and renewal conversations with existing Entertainment Advantage Inc accounts
• Sit in on demos and tighten the script after every loss

What You'll Bring

• The grit to debug at 4pm on a Friday without complaint
• Strong multitasking ability without sacrificing quality
• A communicator who writes the meeting recap nobody asked for but everyone reads
• Detail-oriented approach with a commitment to accuracy
• The humility to revise strong opinions when the data argues back
• An oddball-friendly attitude and eagerness to learn new skills

Joining Entertainment Advantage Inc means joining a ruthlessly-focused group of professionals who push sales marketing forward from Huntsville. Inclusion isn't a poster on the Huntsville, AL wall; it's who gets pulled into the room and heard.

Your compensation opens at $83,000 - $121,000, your mentor is waiting, your benefits are ready, and your hours are yours to flex.

This role is being actively staffed, with offers expected before the quarter closes.

We open the Customer Success Manager role today and close it once we meet the right person, so hurry.