Customer Success Specialist

Energy Innovation Corp; McKinney (TX); On-site; USD 71,000 - 98,000; Full time

Benefits offered by this job

Equity

Learning stipends

Flexible culture

Job summary

Entertainment Plus in McKinney, TX is seeking a Customer Success Specialist who turns interest into invoices. The role rewards 4+ years in churn reduction with an annual salary in the $71k–$98k range and a development-focused, internship cadence.

You will collaborate with sales and marketing teams, maintain CRM records, and forecast monthly bookings while applying the brand voice in outreach. Equity and stipends accompany the role.

Qualifications

• Collaboration skills to ease mid-level reviews.
• Familiarity with the McKinney market and local sales landscape.
• Calm under the maker-minded chaos typical of a mid-level role.
• Experience translating Ticket Management complexity for a non-technical audience.
• Growth mindset: feedback fuels improvement.

Responsibilities

• Push Ticket Management adoption so the TX team stops flying blind.
• Maintain accurate records in the CRM and forecast monthly bookings.
• Forecast demand and align marketing investment with sales objectives.
• Carry the brand voice into every cold call and every caption.
• Keep a finger on competitor pricing across TX.

Skills

Collaborative

Local market knowledge

Calm under pressure

Non-technical translation

Education

Bachelor's degree in related field

Tools

Salesforce Service Cloud

Job description

The job is simple to state and hard to do: a Customer Success Specialist at Entertainment Plus turns interest in TX into invoices. For someone 4 years deep in Churn Reduction, this McKinney job means $71,000 - $98,000, an internship cadence, and genuine influence.

Key Responsibilities

• Push Ticket Management adoption so the TX team stops flying blind
• Maintain accurate records in the CRM and forecast monthly bookings
• Forecast demand and align marketing investment with sales objectives
• Carry the brand voice into every cold call and every caption
• Keep a finger on competitor pricing across TX

What You'll Bring

• A collaborator who makes the mid-level review feel less like an exam
• Familiarity with the McKinney market and local sales marketing landscape
• Calm under the maker-minded chaos a mid-level role tends to generate
• Experience translating Ticket Management complexity for a non-technical audience
• A growth mindset that treats feedback as fuel, not threat
• Bachelor's degree in a related field, or equivalent practical experience
• Solid Salesforce Service Cloud grounding, plus Churn Reduction you can pick up on the fly

Entertainment Plus builds remote-native sales marketing software that helps teams across McKinney, TX move faster and worry less. Learning out loud is encouraged here, so share the SLA Management rabbit hole you fell down yesterday.

At Entertainment Plus, $71,000 - $98,000 comes with equity, learning stipends, and a flexible culture built around trust and growth.

The freshness clock just ticked over, and this Customer Success Specialist slot stays open.