Customer Success Specialist

Egreenservices; Dayton (OH); On-site; USD 42,000 - 57,000; Full time

Job summary

InnovateLab in Dayton seeks a junior Customer Success Specialist to drive qualified leads and renewals. Earn $42,000–$57,000 annually, with room to grow and a mentor to guide your path in a Dayton-centric market.

You’ll bring a Bachelor's degree or equivalent experience, build a Dayton network, and own parts of the customer journey from first contact to win. The team values practical problem solving and a proactive approach.

Qualifications

• Bachelor's degree or equivalent practical experience.
• Dayton network or ability to build one.
• Comfort presenting to OH-wide audiences without scripts.
• Experience with First Call Resolution or similar.
• Willingness to own the mid-cycle work in a part-time setting.
• 1+ years of relevant caller/CS experience.

Responsibilities

• Trade weekly notes with product on Dayton buyers' requests.
• Maintain brand voice in calls and captions.
• Negotiate renewals before contracts lapse.
• Brief CS team on market trends for the week.
• Own the funnel from first click to closed-won.
• Build and nurture Dayton market relationships.

Skills

Communication

Negotiation

Cold calling

Brand voice

Time management

First Call Resolution

Education

Bachelor's degree

Tools

ServiceNow

Job description

At InnovateLab, the Customer Success Specialist is the engine behind every qualified lead and every signed contract. This gently-demanding junior role offers $42,000 - $57,000, the freedom to own your roadmap, and a team that helps you grow.

Key Responsibilities

• Trade weekly notes with product on what Dayton buyers keep requesting
• Carry the brand voice into every cold call and every caption
• Negotiate renewals before the sales marketing contract goes quiet
• Brief the Customer Success Specialist team on what's working in this week's market
• Own the funnel from first click to closed-won, top to bottom
• Build and nurture relationships with prospects across the Dayton, OH market

What You'll Bring

• Bachelor's degree in a related field, or equivalent practical experience
• A Dayton network, or the hustle to build one from scratch
• Comfort presenting to an OH-wide audience without a script
• Practical Complaint Handling skills sharpened in a part-time setting
• Comfort owning the unglamorous middle of a part-time project
• A solid foundation in First Call Resolution, refined over 1+ years

What sets InnovateLab apart isn't size but a quality-obsessed Dayton culture that refuses to ship First Call Resolution it wouldn't trust itself. At InnovateLab, asking for a day off doesn't require a doctor's note or a guilt trip.

You bring the ServiceNow; we bring $42,000 - $57,000, a mentor, a benefits package, and the freedom to grow on your terms in Dayton.

Applications submitted this week are going straight into our current review cycle.

Come find out why people stay at InnovateLab once they get here; the Customer Success Specialist door is open.