Customer Success Specialist

Filetwigbay; New Orleans (LA); Remote; USD 86,000 - 118,000; Full time

Job summary

InnovateTech Lab in New Orleans, LA seeks a freelance Customer Success Specialist to reinvigorate quiet pipelines. Compensation ranges from $86,000 to $118,000 annually, with flexibility for remote work and relocation options.

You will own churn prevention, craft win-back strategies, and translate buyer pain into compelling pitches during fast-paced, empathetic collaboration.

Qualifications

• 7+ years owning outcomes, not just completing tasks.
• Excellent written and verbal communication skills.
• Ability to relocate to New Orleans, LA, or to work remotely.

Responsibilities

• Spot which New Orleans accounts are about to churn and win them back.
• Turn churned logos into win-back targets with a plan.
• Build the Accountability report leadership checks before the LA review.
• Pair Call Center Operations insight with gut feel to rank the hottest leads.
• Beat last quarter's $86,000 - $118,000 number without burning the pipeline.
• Turn InnovateTech Lab's differentiator into a thirty-second pitch.
• Map buyer pain to InnovateTech Lab's pitch deck, slide by slide.

Skills

Outcome ownership

Communication

Job description

When the New Orleans pipeline gets quiet, InnovateTech Lab's Customer Success Specialist is the one who makes it loud again. Set against the usual sales marketing listings, this freelance role at InnovateTech Lab stands out for one reason — it pays $86,000 - $118,000 and trusts you.

Key Responsibilities

• Spot which New Orleans accounts are about to churn and win them back
• Turn churned sales marketing logos into win-back targets with a plan
• Build the Accountability report leadership checks before the LA review
• Pair Call Center Operations insight with gut feel to rank the hottest leads
• Beat last quarter's $86,000 - $118,000 number without burning the pipeline
• Turn InnovateTech Lab's oddball-friendly differentiator into a thirty-second pitch
• Map buyer pain to InnovateTech Lab's pitch deck, slide by slide

What You'll Bring

• A writer's ear for tone in a high-stakes email
• Comfort navigating ambiguity when the brief arrives half-written
• Ability to learn new sales marketing systems quickly and apply them effectively
• Willingness to relocate to New Orleans, LA, or to make remote work
• Excellent written and verbal communication skills
• Comfort with an InnovateTech Lab pace that rarely sits still
• 7+ years owning outcomes, not just completing tasks

Our team at InnovateTech Lab is empathy-led, collaborative, and proud to call New Orleans, LA home. We celebrate the person who asks the dumb question that saves the whole sales marketing project.

Money matters, so we lead with $86,000 - $118,000; then come the wellness perks, the Initiative training, and hours you actually control.