Customer Success Specialist — Own the Funnel & Growth

Egreenservices; Dayton (OH); On-site; USD 42,000 - 57,000; Full time

Job summary

InnovateLab in Dayton seeks a junior Customer Success Specialist to drive qualified leads and renewals. Earn $42,000–$57,000 annually, with room to grow and a mentor to guide your path in a Dayton-centric market.

You’ll bring a Bachelor's degree or equivalent experience, build a Dayton network, and own parts of the customer journey from first contact to win. The team values practical problem solving and a proactive approach.

Qualifications

• Bachelor's degree or equivalent practical experience.
• Dayton network or ability to build one.
• Comfort presenting to OH-wide audiences without scripts.
• Experience with First Call Resolution or similar.
• Willingness to own the mid-cycle work in a part-time setting.
• 1+ years of relevant caller/CS experience.

Responsibilities

• Trade weekly notes with product on Dayton buyers' requests.
• Maintain brand voice in calls and captions.
• Negotiate renewals before contracts lapse.
• Brief CS team on market trends for the week.
• Own the funnel from first click to closed-won.
• Build and nurture Dayton market relationships.

Skills

Communication

Negotiation

Cold calling

Brand voice

Time management

First Call Resolution

Education

Bachelor's degree

Tools

ServiceNow

Job description

InnovateLab in Dayton seeks a junior Customer Success Specialist to drive qualified leads and renewals. Earn $42,000–$57,000 annually, with room to grow and a mentor to guide your path in a Dayton-centric market.

You’ll bring a Bachelor's degree or equivalent experience, build a Dayton network, and own parts of the customer journey from first contact to win. The team values practical problem solving and a proactive approach.