Customer Success Specialist

Egreenservices; Lorain (OH); On-site; USD 53,000 - 79,000; Full time

Job summary

Social Innovation Lab in Lorain, OH is hiring a Customer Success Specialist to drive onboarding, retention, and growth for new sales marketing clients.

You will coach junior reps through negotiations, monitor Ohio competitor pricing, and help script webinars to fill the funnel while scaling outbound efforts.

The role offers a salary in the 53k–79k range with a personal mentor and benefits; a growth path into sales marketing awaits the right candidate.

Qualifications

• Familiarity with conflict resolution frameworks.
• Detail-oriented with accuracy.
• Experience owning projects from concept to delivery.
• 4 years of ticket management experience.
• Curiosity beyond current job description.
• Bachelor's degree or equivalent practical experience.

Responsibilities

• Onboard new sales marketing clients to ensure retention.
• Coach junior reps through their initial negotiations.
• Monitor competitor pricing across Ohio.
• Brief the Customer Success Specialist team on weekly market trends.
• Script webinars to fill the top of the funnel.
• Use complaint handling and resilience tools to scale outbound efforts.

Skills

Conflict resolution

Detail-oriented

Project ownership

Ticket management

Curiosity

Education

Bachelor's degree or equivalent

Job description

If you live for the thrill of closing deals and building relationships, this Customer Success Specialist opening is built for you. Cut to the chase and you get $53,000 - $79,000, a sales marketing mandate, and Social Innovation Lab colleagues who treat ownership as the default.

Key Responsibilities

• Walk new sales marketing clients through onboarding so they stick around


• Coach junior reps through their first endlessly-iterating negotiation


• Keep a finger on competitor pricing across OH


• Brief the Customer Success Specialist team on what's working in this week's market


• Script the webinar that fills the sales marketing top of funnel


• Use Complaint Handling and Resilience tools to automate and scale outbound efforts

What You'll Bring

• Familiarity with Conflict Resolution and related tools or frameworks


• Detail-oriented approach with a commitment to accuracy


• Comfortable owning projects from concept through delivery


• 4 years of Ticket Management práctica, plus a hunger for what's next


• Curiosity that outpaces your current job description


• Bachelor's degree in a related field, or equivalent practical experience

Social Innovation Lab was founded on a hunch that sales marketing could be far less awful, and Lorain turned out to be the perfect place to prove it. We reward the teammate who unblocks three colleagues over the one who quietly hero-codes alone.

Sign on for $53,000 - $79,000, gain a growth path into sales marketing, a personal mentor, and benefits that make Lorain feel like home.

We just refreshed it, so the sales marketing role counts as live and hiring.