Technical Support Specialist

TechInnovate; Canton (OH); Remote; USD 54,000 - 76,000; Part time

Benefits offered by this job

Equity

Mentorship program

Flexible remote options

Job summary

TechInnovate seeks a part‑time Technical Support Specialist in Canton to drive customer experience while contributing to sales campaigns. The role emphasizes a balance between technical support and marketing collaboration, with remote options available.

The ideal candidate brings 4+ years in Technical Support, strong analytical skills, and a proven ability to work across omnichannel platforms to improve outcomes. Equity, mentorship, and flexible remote work are offered.

Qualifications

• 4 years of experience in Technical Support preferred.
• Clear written communication.
• Proven track record delivering results as a mid‑level Technical Support Specialist.
• Self‑awareness to know which problems are yours to solve.
• Omnichannel support experience and teamwork.

Responsibilities

• Build the campaign calendar to keep Canton, OH pipeline full year‑round.
• Negotiate pricing and close deals meeting quarterly quotas.
• Forecast demand and align marketing investment with sales objectives.
• Translate customer insights into sharper campaign briefs.
• Pursue warm referrals before competitors in Canton.
• Craft messaging for sales and marketing buyers and decision‑makers.
• Use CSAT reporting and omnichannel tools to automate and scale outbound efforts.
• Tune ad creative to reduce cost‑per‑lead.

Skills

Analytical skills

Problem solving

Written communication

Mid-level TPS experience

Self-awareness

Omnichannel support

Teamwork

Tools

CSAT Reporting

Omnichannel tools

Job description

The Technical Support Specialist opening at TechInnovate is for someone who can carry a $54,000 - $76,000 number and still sweat the customer experience. Picture this: a part-time Technical Support Specialist seat in Canton, paying $54,000 - $76,000, where 4 years of doing the work earns you real say over how it gets done.

Key Responsibilities

• Build the campaign calendar that keeps Canton, OH pipeline full year-round
• Negotiate pricing and close deals that meet or exceed quarterly quotas
• Forecast demand and align marketing investment with sales objectives
• A knack for translating customer insights into sharper campaign briefs
• Chase down warm referrals before competitors in Canton get the call
• Craft compelling messaging tailored to sales marketing buyers and decision-makers
• Use CSAT Reporting and Omnichannel Support tools to automate and scale outbound efforts
• Tune the ad creative until the sales marketing cost-per-lead drops

What You'll Bring

• Strong analytical and problem-solving capabilities
• Comfort with a TechInnovate pace that rarely sits still
• Written communication clear enough to survive a forwarded email chain
• Proven track record delivering results as a mid-level Technical Support Specialist
• The self-awareness to know which problems are yours to solve
• Solid Omnichannel Support grounding, plus Teamwork you can pick up on the fly

TechInnovate partners with organizations across Canton, OH to bring high-trust thinking to everyday sales marketing challenges. Growth budgets at TechInnovate are generous because a sharper Complaint Handling you means a stronger team.

Secure $54,000 - $76,000, flexible remote options, equity, and a mentorship program designed to help you reach the next mid-level.