Customer Success & Sales Support Specialist

Parksite; South Windsor (CT); On-site; USD 33,000 - 39,000; Full time

Job summary

Parksite in South Windsor, CT, is seeking a Customer Service Representative to provide service to internal and external customers. You will answer inquiries, resolve issues, and ensure client satisfaction.

The role is full-time and on-site, with a pay range of $24.00 to $28.00 per hour. Responsibilities include processing orders via multiple channels, communicating about shipping and invoices, and building strong customer relationships.

Qualifications

• Strong customer service skills, in person and virtually.
• Self-motivated and able to work independently or in a team.
• Comfortable in a fast-paced environment.
• Excellent organizational and time management abilities.

Responsibilities

• Maintain a positive and professional attitude towards customers and co-workers.
• Enter sales orders received via phone, email, or sales rep.
• Communicate with customers about shipping, invoices, and back orders.
• Ensure customer satisfaction and provide professional support.
• Develop product, technical, and territory knowledge.
• Support existing accounts and servicing needs.
• Handle complaints and offer solutions to meet customer needs.
• Build sustainable relationships with customers and co-workers.
• Run daily and weekly reports.
• Manage high volume of inbound calls and orders.
• Assist CSRs with order entry, calls, and reports.

Skills

Customer service

Self-motivated

Fast paced work

Time management

Tools

Microsoft Office

Job description

Parksite in South Windsor, CT, is seeking a Customer Service Representative to provide service to internal and external customers. You will answer inquiries, resolve issues, and ensure client satisfaction.

The role is full-time and on-site, with a pay range of $24.00 to $28.00 per hour. Responsibilities include processing orders via multiple channels, communicating about shipping and invoices, and building strong customer relationships.