Senior Customer Service Representative

Pith Products; Ashford (CT); On-site; USD 55,000 - 75,000; Full time

Job summary

A leading storage solutions company is looking for a Senior Customer Service Representative in Ashford, CT. This full-time role involves managing customer inquiries and providing top-tier service to enhance overall customer satisfaction. The ideal candidate will have experience in customer service and strong communication skills, along with proficiency in SolidWorks. The position requires the ability to work independently and collaboratively.

Qualifications

• Experience in Customer Service, Customer Support, and Customer Satisfaction.
• Strong skills in handling Customer Experience and ensuring customer needs are met.
• Excellent verbal and written communication skills.
• Ability to handle complex customer interactions on-site and provide solutions.
• Ability to work independently and as part of a team.
• Previous experience in manufacturing or storage solutions industry is a plus.

Responsibilities

• Provide top-tier customer service and handle customer inquiries.
• Manage customer support activities and ensure customer satisfaction.
• Enhance the overall customer experience through effective communication.

Skills

Customer Service

Customer Support

Verbal Communication

Written Communication

Problem Solving

SolidWorks

Tools

SolidWorks

Job description

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CEO at PITH Products, Strategic Management and Growth Executive

Company Description

For over 30 years, Pith Products has designed and delivered custom storage solutions that enhance manufacturing efficiencies. Our mission is to help our customers keep their tools, equipment, and components organized. We are committed to providing high-quality storage solutions that meet the unique needs of our clients and support their operational goals.

Role Description

This is a full-time on-site role for a Senior Customer Service Representative located in Ashford, CT. The Senior Customer Service Representative will be responsible for providing top-tier customer service, handling customer inquiries, and resolving issues. Daily tasks include managing customer support activities, ensuring customer satisfaction, and enhancing the overall customer experience. The role requires effective communication with customers to understand their needs and provide appropriate solutions.

Qualifications

• Experience in Customer Service, Customer Support, and Customer Satisfaction
• Strong skills in handling Customer Experience and ensuring customer needs are met
• Excellent verbal and written communication skills
• Ability to handle complex customer interactions on-site and develop solutions and effective products
• Proficiency in using SolidWorks design software
• Ability to work independently and as part of a team
• Previous experience in the manufacturing or storage solutions industry is a plus

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

• Industries

  Aviation and Aerospace Component Manufacturing

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