Customer Service Specialist - Impactful On-Site Role

GT Independence; Southington (CT); On-site; USD 24,796 - 28,929; Full time

Job summary

GT Independence in Southington, CT is seeking a Customer Service Representative to support self-directed care programs. This on-site, full-time role involves phone interactions with participants and stakeholders, data entry, and documentation management to ensure smooth operations.

You will work with DocuSign workflows, payroll checklists, and timesheet reviews while maintaining accurate records and compliant processes.

Qualifications

• High School Diploma or GED required.

Responsibilities

• Make and receive phone calls to support external and internal stakeholders.
• Enter information into databases, such as a call log, for effective record keeping.
• Prepare and send documents via DocuSign or email.
• Ensure the proper naming and saving of documents in the document management system.
• Assist customers in returning documents.
• Manage DocuSign accounts and support issues from the operations staff and customers.
• Ensure all compliance standards are met for audit purposes.
• Timesheet reviewing and time tracking.
• Accurately and efficiently complete payroll checklists for assigned agencies.
• Work with your team leader to identify strategies for reducing errors.
• Collaborate with your team to resolve rejected timesheet issues.

Skills

Customer Service

Microsoft Office suite

Basic math skills

Education

High School Diploma or GED

Job description

GT Independence in Southington, CT is seeking a Customer Service Representative to support self-directed care programs. This on-site, full-time role involves phone interactions with participants and stakeholders, data entry, and documentation management to ensure smooth operations.

You will work with DocuSign workflows, payroll checklists, and timesheet reviews while maintaining accurate records and compliant processes.