Customer Success & Sales Support (ESOP)

Border States Industries, Inc.; Nashville (TN); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

ESOP

401(k)

Paid holidays

Paid time off

Life insurance

Job summary

Border States Industries, Inc. in Nashville, TN is seeking a Customer Service Representative to support daily operations of the Customer Service Team, promote sales, obtain orders, and provide service to our customers.

Responsibilities include processing orders, expediting, pricing, returns, coordinating deliveries, and following up on technical inquiries, while maintaining reports and assisting with product evaluations and pricing development.

Qualifications

• Minimum of a 2-year business/trade degree preferred or the equivalent in work experience.
• Minimum of 2 years of prior customer service, city desk, or sales experience with strong knowledge of electrical products and systems preferred.
• Technical ability to understand electrical systems with a minimum of 2 years of prior electrical distribution experience preferred.
• Ability to read, write, and speak in English preferred.
• Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, and PowerPoint), internet, email, and SAP software.

Responsibilities

• Works closely with Border States’ sales and marketing staff to meet and exceed Branch sales and gross profit objectives.
• Obtains orders and provides proactive customer service sales and service functions including order entry, expediting, pricing, returns, coordinate deliveries and follow-up on customer inquiries, as required.
• Provides timely follow-up on customer technical inquiries and requests.
• Maintains Open Order Reports, Billing Block Reports and other reports deemed necessary on a consistent basis.
• Actively participates in the marketing and sale of Border States’ products and services.
• Consistently provides responsive, quality service to meet and exceed customer expectations.
• Provides input to BSE personnel on customer needs or concerns regarding pricing, inventory, products, competition and procedures.
• Coordinates with the Customer Financial Services staff to resolve customer-billing problems resulting from errors in pricing, shipping, delivery or other credit areas.
• Provides input to the pricing and purchasing areas on product evaluations, code descriptions, inventory management, pricing development, and other related functions.

Skills

Customer service

Communication

Organizational skills

Microsoft Office

Education

2-year degree or equivalent

Tools

SAP

Excel

Word

PowerPoint

PC Windows

Job description

Border States Industries, Inc. in Nashville, TN is seeking a Customer Service Representative to support daily operations of the Customer Service Team, promote sales, obtain orders, and provide service to our customers.

Responsibilities include processing orders, expediting, pricing, returns, coordinating deliveries, and following up on technical inquiries, while maintaining reports and assisting with product evaluations and pricing development.