Customer Service Specialist - Electrical Supplies (ESOP)

Border States; Garner (NC); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health, Dental and Vision Benefits

ESOP

401(k) Retirement Plan

Paid Holidays

Paid Volunteer Time

Job summary

Border States is seeking a Customer Service Representative to support day-to-day operations, drive sales, and provide service to our customers. The role involves obtaining orders, timely follow-up on technical inquiries, and contributing to pricing development and inventory management.

Located in Garner, NC or Wilmington, NC, this position emphasizes accurate data reporting, proactive customer engagement, and collaboration with sales teams to meet branch goals.

Qualifications

• Minimum of a 2-year business/trade degree preferred or the equivalent in work experience.
• Minimum of 2 years of prior customer service, city desk, or sales experience with strong knowledge of electrical products and systems preferred.
• Technical ability to understand electrical systems with a minimum of 2 years of prior electrical distribution experience preferred.
• Ability to read, write, and speak in English preferred.
• Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, and PowerPoint), internet, email, and SAP software.

Responsibilities

• Works closely with Border States’ sales and marketing staff to meet and exceed Branch sales and gross profit objectives.
• Obtains orders and provides proactive customer service sales and service functions including order entry, expediting, pricing, returns, coordinate deliveries and follow-up on customer inquiries, as required.
• Provides timely follow-up on customer technical inquiries and requests.
• Maintains Open Order Reports, Billing Block Reports and other reports deemed necessary on a consistent basis.
• Actively participates in the marketing and sale of Border States’ products and services.

Skills

Customer service

Sales support

Electrical products knowledge

English proficiency

Education

2-year business/technical degree or equivalent

Tools

SAP

Microsoft Office

Job description

Border States is seeking a Customer Service Representative to support day-to-day operations, drive sales, and provide service to our customers. The role involves obtaining orders, timely follow-up on technical inquiries, and contributing to pricing development and inventory management.

Located in Garner, NC or Wilmington, NC, this position emphasizes accurate data reporting, proactive customer engagement, and collaboration with sales teams to meet branch goals.