Employee-Owned CSR: Elevate Customer & Sales Support

Border States; Florence (SC); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health, Dental and Vision Benefits

Employee Stock Ownership Plan (ESOP)

401(k) Retirement Plan

Paid Holidays

Paid Volunteer Time

Job summary

Border States in Florence, SC is seeking a Customer Service Representative to support day-to-day operations of the Customer Service Team, promoting sales, obtaining orders, and delivering service to customers.

You will handle order entry, follow up on technical inquiries, maintain reports, assist with pricing and inventory discussions, and work closely with sales and finance to resolve billing issues.

Qualifications

• Minimum of a 2-year business/trade degree preferred or the equivalent in work experience.
• Minimum of 2 years of prior customer service, city desk, or sales experience with strong knowledge of electrical products and systems preferred.
• Technical ability to understand electrical systems with a minimum of 2 years of prior electrical distribution experience preferred.
• Ability to read, write, and speak in English preferred.
• Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, and PowerPoint), internet, email, and SAP software.

Responsibilities

• Works closely with Border States' sales and marketing staff to meet and exceed Branch sales and gross profit objectives.
• Obtains orders and provides proactive customer service sales and service functions including order entry, expediting, pricing, returns, coordinate deliveries and follow-up on customer inquiries, as required.
• Provides timely follow-up on customer technical inquiries and requests.
• Maintains Open Order Reports, Billing Block Reports and other reports deemed necessary on a consistent basis.
• Actively participates in the marketing and sale of Border States' products and services.
• Consistently provides responsive, quality service to meet and exceed customer expectations.
• Provides input to BSE personnel on customer needs or concerns regarding pricing, inventory, products, competition and procedures.
• Coordinates with the Customer Financial Services staff to resolve customer-billing problems resulting from errors in pricing, shipping, delivery or other credit areas.
• Provides input to the pricing and purchasing areas on product evaluations, code descriptions, inventory management, pricing development, and other related functions.

Skills

Customer service

Electrical knowledge

English proficiency

Office software

Education

2-year business/trade degree

Equivalent work experience

Tools

SAP

Microsoft Office

Internet & Email

Job description

Border States in Florence, SC is seeking a Customer Service Representative to support day-to-day operations of the Customer Service Team, promoting sales, obtaining orders, and delivering service to customers.

You will handle order entry, follow up on technical inquiries, maintain reports, assist with pricing and inventory discussions, and work closely with sales and finance to resolve billing issues.