Customer Success & Sales Specialist

Kelly Services; Brea (CA); Sur place; USD 28 000 - 40 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Telemedicine access

Retirement savings plan

Résumé du poste

Kelly Services in Brea, CA is seeking a Customer Sales and Support Specialist to provide excellent customer service, process orders, and assist with product-specific technical questions.

The role requires detail orientation and strong organizational skills to thrive in a fast-paced corporate environment. You will handle inquiries, order processing, returns, and data maintenance while supporting cross-functional teams.

Qualifications

• High school diploma or GED required; associate degree preferred.
• Minimum of 5 years of corporate customer service or inside sales experience.
• Experience providing technical product support preferred.
• Proficiency in SAP and Microsoft Office preferred.
• Excellent communication, problem-solving, and organizational skills.
• Ability to manage multiple priorities and work independently.

Responsabilités

• Respond to customer inquiries by phone and email, providing product support and website assistance.
• Review, process, and enter customer orders accurately and efficiently.
• Assist with returns, account updates, and customer database maintenance.
• Maintain strong customer relationships and resolve issues or escalate complex concerns.
• Communicate important customer and sales information to the appropriate teams.
• Develop product knowledge and support improvements to customer service processes.

Connaissances

Customer service

Communication

Organizational skills

Problem solving

Formation

High school diploma or GED

Associate degree preferred

Outils

SAP

Microsoft Office

Description du poste

Kelly Services in Brea, CA is seeking a Customer Sales and Support Specialist to provide excellent customer service, process orders, and assist with product-specific technical questions.

The role requires detail orientation and strong organizational skills to thrive in a fast-paced corporate environment. You will handle inquiries, order processing, returns, and data maintenance while supporting cross-functional teams.