Legal Services Coordinator: Customer Care & Order Entry

Kelly Services; Covina (CA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

Paid holidays

Transit spending account

Paid sick leave

Job summary

Kelly Services is seeking a friendly and dependable Office Representative in Covina, CA, to provide customer service and order entry support. The role emphasizes clear communication with clients and records custodians, accurate data handling, and efficient task management in a fast-paced environment.

The ideal candidate is quick to learn, adaptable, and comfortable using modern office technology, with professional phone etiquette and a focus on delivering high-quality service from request to

Qualifications

• Previous experience in a law firm, an audit company, third-party claims adjusting, or third-party risk management.
• Strong written and verbal communication skills.
• Professional phone etiquette.
• Excellent attention to detail.
• Self-motivated, dependable, and organized.
• Able to adapt, learn quickly, and multitask in a fast-paced environment.
• Comfort using modern office technology.
• Typing speed of at least 35 words per minute.

Responsibilities

• Process orders and manage customer accounts.
• Provide customer support and communicate with clients and records custodians.
• Develop product knowledge to respond to questions and support client needs.
• Answer inbound calls and make outbound calls.
• Verify data and maintain accurate records.
• Follow up with clients, custodians, and team members.
• Route work and complete research assignments.
• Create, save, and mail letters.
• Prepare and handle reports.
• Update orders with detailed notes.
• Collaborate with the team and manage projects through completion.
• Perform work carefully and meet deadlines.

Skills

Customer service

Communication

Typing 35 wpm

Multitasking

Detail oriented

Organized

Phone etiquette

MS Office

Tools

MS Office

Job description

Kelly Services is seeking a friendly and dependable Office Representative in Covina, CA, to provide customer service and order entry support. The role emphasizes clear communication with clients and records custodians, accurate data handling, and efficient task management in a fast-paced environment.

The ideal candidate is quick to learn, adaptable, and comfortable using modern office technology, with professional phone etiquette and a focus on delivering high-quality service from request to