Customer Service Specialist

Direct Staffing Inc; Wichita Falls (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading staffing agency is seeking Customer Service Specialists for a call center in Wichita Falls, Texas. This temp-to-hire position requires outstanding customer service skills as candidates will spend 90% of their time handling inbound calls. Attendance is critical during the initial 12-week training period, and a professional demeanor is essential. Interested candidates should contact the hiring representative with their resume.

Qualifications

• Must have customer service experience in retail, restaurant, or call center.
• Professional attitude and presence are required.
• Excellent attendance record is mandatory.

Responsibilities

• Work in a call center environment handling customer calls.
• Provide prompt and quality customer service interactions.
• Document all communication in the database accurately.

Skills

Customer service experience

Professional attitude

Great attendance record

Independent thinking

Job description

At Kelly Services, we work with the best. Our clients include 99 of the Fortune 100TM companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.

Job Description

Title: Customer Service Specialists

Length: Temp-to-Hire

Shift: Monday through Friday an assigned 8 hour shift between 8:00 AM and 6:00 PM.

MANDATORY 12 week training from 8:00 AM- 4:30 PM. Perfect attendance is required for first 12 weeks.

Please take a moment to review the details below and if you or if you know someone who this would be perfect for, please contact Sandeep at 813-315-4191. Please provide an updated resume and best number to be contacted.

Job Description:

• Working in a Call Center Environment
• 90% of the day will be spent on the phone
• Providing prompt and quality customer service interactions
• Document all communication in data base accurately and in a timely manner
• Professionally communicate with all customers, clients and all levels within the organization

Qualities:

• Great attendance record
• Professional attitude and presence
• Ability to think independently and work efficiently
• Must have customer service experience-retail, restaurant, call center.

Candidates are on the phone 90% of the day accepting inbound phone calls from customers who have a question or concern. The goal of the customer advocate is to provide exceptional customer service while assisting customers in resolving their problem.