Customer Service Representative

Direct Staffing Inc; Riverwoods (IL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Career opportunities through extensive network

Access to online training courses

Group-rate insurance options available

Job summary

A staffing agency is seeking a Customer Support Specialist in Riverwoods, Illinois. This role prioritizes outstanding customer service through effective communication and problem-solving across various channels. Ideal candidates will possess 3 years of customer service experience and strong proficiency in MS Office. This position offers exposure to various career opportunities and access to developmental resources. Teamwork and excellent organizational skills are essential for success in this position.

Qualifications

• 3 years of customer service experience working over the phone and via email preferred.
• Strong ability to work across multiple departments.

Responsibilities

• Respond effectively to incoming inquiries regarding products and/or services.
• Identify and resolve service problems effectively.
• Process customer orders and account maintenance requests.
• Escalate customer questions and follow through for closure.
• Provide product information and match to customer needs.

Skills

Customer service experience

Proficient with MS Office Suite

Excellent verbal and written communication

Team-oriented

Organized and detail-oriented

Ability to type 50 wpm

Education

High School Diploma

Bachelor’s Degree

Job description

At Kelly Services, we work with the best. Our clients include 99 of the Fortune 100TM companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward.

Job Description

Summary:

Customer support is provided via the telephone, written correspondence, and Internet. Support extends across all platforms, including book, print, software and Internet products.

Essential Duties/Responsibilities

• Respond effectively to incoming inquiries regarding products and/or services, making excellent customer service the first priority.
• Identify service problems and initiate appropriate action to resolve inquiries concerning books, subscriptions, Email Services, User ID’s, Copyright/Reprint Permission, Unlock Codes and Product questions.
• Process customer orders and account maintenance requests.
• Escalate customer questions, when necessary, through appropriate databases and follow through with customer for closure if applicable.
• Inform customers of products and provide product information for books, print and software products, specifically matching available products to customer needs to generate orders and/or sales lead when applicable.
• Assist Sales staff with customer inquiries.
• Distinguish and route calls accurately to other levels of support when necessary.
• Initiate calls to current and/or prospective customers to explain product features or collect feedback.

Skills

• BA/BS in related field preferred.
• 3 years of customer service experience working over the phone and via email preferred.
• Must be proficient with MS Office Suite.
• Must be able to work across multiple departments.
• Must have excellent verbal and written communication skills and ability to work in a team-oriented environment.
• Must be well organized and detail and deadline oriented.
• Ability to type 50 wpm.

Qualifications

High School Diploma required – Bachelor’s Degree preferred.

Additional Information

Why Kelly?

As a Kelly Services candidate you will have access to numerous perks, including:

• Exposure to a variety of career opportunities as a result of our expansive network of client companies.
• Career guides, information and tools to help you successfully position yourself throughout every stage of your career.
• Access to more than 3,000 online training courses through our Kelly Learning Center.
• Group-rate insurance options available immediately upon hire*.