Customer Support Specialist Wanted

Kelly Services; Brea (CA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Telemedicine

Term life

Whole life

Accident insurance

Critical illness

Legal plan

Short-term disability

Retirement savings plan

Service bonus and holiday pay plans

Transit spending account

Paid sick leave

Job summary

Kelly Services is seeking an Emerging DSO Customer Support Specialist in Brea, CA to process orders, provide product support, and maintain strong customer relationships. The role manages DSO group accounts and coordinates new account setup with third-party procurement platforms.

You will assist customers by phone and email with product questions, review orders, create and onboard group accounts, and escalate complex issues to the appropriate teams while maintaining up-to-date product knowledge

Qualifications

• High school diploma or GED required; associate degree preferred.
• Minimum of 5 years of corporate customer service or inside sales experience (retail experience does not qualify).
• Technical product support experience preferred.
• Proficiency in SAP and Microsoft Office.
• Excellent communication, organizational, and problem-solving skills.

Responsibilities

• Assist customers by phone and email with product questions, technical support, and website navigation.
• Review, process, and release customer orders accurately.
• Create, maintain, and onboard DSO group accounts, including setup with Dentira, Coupa, and Method.
• Process returns, account updates, and customer database maintenance.
• Escalate complex technical issues to the appropriate teams.
• Communicate new customer information and large orders to sales representatives.
• Maintain product knowledge and support customer service improvements and system testing.

Skills

Customer service

Inside sales

Communication

Problem solving

Independent work

Education

High school diploma or GED

Associate degree preferred

Tools

SAP

Microsoft Office

Job description

Emerging DSO Customer Support Specialist

Location: Brea, CA

Pay: $25 per hour

Department: Customer Support

Job Summary

We are looking for a customer-focused DSO / Emerging DSO Customer Support Specialist to process orders, provide product support, and maintain strong customer relationships. This role also manages DSO group accounts and coordinates new account setup with third-party procurement platforms.

Key Responsibilities

• Assist customers by phone and email with product questions, technical support, and website navigation.
• Review, process, and release customer orders accurately.
• Create, maintain, and onboard DSO group accounts, including setup with Dentira, Coupa, and Method.
• Process returns, account updates, and customer database maintenance.
• Escalate complex technical issues to the appropriate teams.
• Communicate new customer information and large orders to sales representatives.
• Maintain product knowledge and support customer service improvements and system testing.

Qualifications

• High school diploma or GED required; associate degree preferred.
• Minimum of 5 years of corporate customer service or inside sales experience (retail experience does not qualify).
• Technical product support experience preferred.
• Proficiency in SAP and Microsoft Office.
• Excellent communication, organizational, and problem-solving skills.
• Ability to multitask, work independently, and thrive in a fast-paced environment.

Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type.

• medical
• dental
• vision
• telemedicine
• term life
• whole life
• accident insurance
• critical illness
• a legal plan
• short-term disability

• retirement savings plan
• service bonus and holiday pay plans (earn up to eight paid holidays per benefit year)
• transit spending account
• paid sick leave

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en) .

Kelly Services is proud to be an Equal Employment Opportunity and Affi…