Sales Support Representatives

Direct Staffing Inc; Austin (TX); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

Career guides and tools to position yourself effectively

Access to online training courses

Group-rate insurance options available immediately upon hire

Job summary

A leading staffing agency in Austin is seeking a full-time Sales Support Representative to work with innovative technology partners. The ideal candidate should possess excellent customer service skills, strong technical aptitude, and demonstrate flexibility in task management. The position requires daily communication with various teams and handling customer inquiries, along with data entry responsibilities in SAP. The assignment starts on January 9th, offering competitive hourly pay.

Qualifications

• High school diploma/equivalent required.
• Experience in scheduling a plus.
• Proficiency in SAP is preferred.

Responsibilities

• Daily interaction with management and sales via email, phone, and in-person.
• Maintain positive customer relations; coordinate to handle customer requests promptly.
• Responsible for providing support options and resolution to customers.
• Enter Education customer purchase orders into SAP.
• Communicate official positioning on company issues and balance company and customer needs.

Skills

Excellent data entry and customer service skills

Excellent written and verbal communication skills

Strong technical aptitude

Flexibility and ability to prioritize tasks

Advanced judgment and problem solving skills

Bilingual English/Spanish

Education

High school diploma/equivalent

Tools

SAP

Job description

At Kelly Services, we work with the best. Our clients include 99 of the Fortune 100TM companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.

Job Description

Kelly Services is currently recruiting for full-time Sales Support Representatives for the Education and Enterprise sales support space. This position has a direct connection with partner teams such as sales, logistics, AR, and management.

This opportunity is for our client, one of the world’s leading innovative technology companies, at its location in Austin, TX. These positions start on January 9th and pay $15.00 per hour.

Duties and Responsibilities

• Daily interaction/communication with management and sales will be required via email, phone, and in-person.
• Interact with customers prior to and/or after time of order entry. Develop and maintain positive customer relations; coordinate with various functions within the company to ensure customer requests are handled appropriately and in a timely manner.
• Responsible for providing support options, total resolution, and appeasement solutions to customers and Care Representatives. Standard issues include order status, order maintenance, financial transaction processing (credit cards, loans, leases and cash), billing inquiries, returns and exchanges, tracking shipments as well as other post-sales activities and problem solving.
• Enter Education customer purchase orders into SAP. Online fax correspondence may focus on resolving complex customer service and support issues. Work under aggressive time commitments. Responsible for communicating official positioning on company issues. Empowered to use judgment when balancing company and customer needs.

Skills and Qualifications

• High school diploma/equivalent required.
• Excellent data entry and customer service skills.
• Excellent written and verbal communication skills.
• Strong technical aptitude.
• Flexibility and ability to prioritize tasks are essential. Experience in scheduling a plus.
• Advanced judgment, negotiation and problem solving skills.
• Outstanding follow-through and organizational ability.
• Excellent relationship-building skills with other internal organizations.
• Excellent attendance required.
• Proficiency in SAP is preferred.
• Bilingual English/Spanish a plus.

Term of Assignment

• Long-term, 1 year assignment: Start Date is January 9th 2017
• Full Time, Monday-Friday: Shift will fall between 7:00AM – 8:00PM and will be determined at the end of training based on business needs. Ideal candidates will have full availability during this time.

Qualifications

High school diploma/equivalent required.

Additional Information

Instructions : Please call 715-446-1755 for more information on how to apply!

Why Kelly?

• Exposure to a variety of career opportunities as a result of our expansive network of client companies
• Career guides, information and tools to help you successfully position yourself throughout every stage of your career
• Access to more than 3,000 online training courses through our Kelly Learning Center
• Group-rate insurance options available immediately upon hire*