Customer Success & Sales Operations Specialist

American International Industries; Commerce (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

American International Industries is looking for a proactive Sales Support/Customer Relations Rep in Commerce, California. The ideal candidate will manage the sales order process, resolve discrepancies, and ensure high-quality customer service.

Key responsibilities include acting as a liaison between customers and the sales team, processing orders accurately, and collaborating with internal operations to meet customer needs. Qualifications include 2+ years of office experience and proficiency in MS Office Suite.

Qualifications

• 2+ years office experience required.
• Proficient in MS Office Suite, especially Excel.
• Experience in EDI order processing is advantageous.

Responsibilities

• Ensure accurate processing of sales orders and timely shipments.
• Act as point of contact for customer inquiries about orders.
• Research and resolve discrepancies in orders and invoices.
• Collaborate with departments to manage inventory and customer needs.
• Assist with invoice disputes for the credit department.
• Create reports for management and maintain data accuracy.

Skills

Multitasking

Problem-solving

Communication

Attention to detail

MS Office Suite

EDI order processing

Job description

American International Industries is looking for a proactive Sales Support/Customer Relations Rep in Commerce, California. The ideal candidate will manage the sales order process, resolve discrepancies, and ensure high-quality customer service.

Key responsibilities include acting as a liaison between customers and the sales team, processing orders accurately, and collaborating with internal operations to meet customer needs. Qualifications include 2+ years of office experience and proficiency in MS Office Suite.